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Errors - 5

Jordan123

Everytime I run a scan on my Mac, all it says is "items remaining: 0, theats: 0, errors: 4."  Why doesn't Sophos ever fix these errors?  And today, I noticed that my mac was running particularly slow, and I scanned it, and my error count is up to 5.  What does Sophos do after a scan if it doesn't fix the things that are wrong with the computer?

Thanks.

:1194


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    I found that scan errors are usually not corrupted files, but encrypted files like Excel-Spreadsheets with a password or Adobe PDF-Files with enabled rights management.

    If this is the case, there is no reason to submit them to Sophos - they are not allowed to break the encryption, and thus can not scan the files for malicious content.

    Best regards,

    Detlev

    :1259
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  • 0

    I found that scan errors are usually not corrupted files, but encrypted files like Excel-Spreadsheets with a password or Adobe PDF-Files with enabled rights management.

    If this is the case, there is no reason to submit them to Sophos - they are not allowed to break the encryption, and thus can not scan the files for malicious content.

    Best regards,

    Detlev

    :1259
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