Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 6386 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Insufficient Rights and Sophos

David

I caused the problem myself, I know it, but I would appreciate any advice to fix it.

I installed Sophos using one user account, I then at some point decided to rename the account. Rather than renaming, as the computer was new with no data, the easy alternative was to create a new account, log off from the old account, log on to the new account, then delete the old account.

The result is the account I installed Sophos with has been deleted, and using the new account I get a lot of "insufficient privleges" messages. So I decided to uninstall Sophos, and reinstall it using the new (and permanent) account.

You guessed it, I have "insufficient privleges" to uninstall Sophos. So, I have a flawed version of Sophos, and no way to remove it.

Can anyone shed some light on how I can rectify this problem?

Many thanks in advance......

:1045


This thread was automatically locked due to age.
  • 0

    Hi David,

    putting the account you're using now into the local Sophos Administrators group should do the trick. It looks like your new account ist not a member of any Sophos group on your client - therefore you can't neither open the SAV GUI nor uninstall Sophos Anti-Virus.

    Cheers,

    Joe

    :1055
  • 0

    Thanks Joe for the prompt reply.

    I hate to be such a nube, but can you tell exactly how I would do such a thing?

    I can open the SAV GUI, but the quarantine area is greyed out.

    Exactly how do i put the account I'm using now into the local Sophos Administrators group?

    Many thanks again in advance.

    David

    :1060
  • 0

    Hi,

    adding a user to a group is more a windows configuration thing :-).

    So there are at least two ways you can add your user to the SophosAdministrators group.

    1. Windows GUI

    Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management

     -> Local Users and Groups -> Groups

    Open Sophos Administrators Group and add the Useraccount your using now.

    (At least thats the way on Windows XP PRO)

    2. (more general one) Via Commandline

    Start -> Run... -> net localgroup SophosAdministrator <YourUserName> /ADD

    or

    Start -> Run... -> cmd <enter>  [Bling - "DosBox"]

    net localgroup SophosAdministrator <YourUserName> /ADD

    Cheers

    Joe

    :1076
Unfiltered HTML