Sophos Update installation issue

Please try the steps:

1. Open Microsoft Fixit website  http://support.microsoft.com/mats/Program_Install_and_Uninstall/
2. Start the tool (Run now)
3. Select "Detect problem and let me select the fix to apply"
4. Click on "Uninstalling"
5. Select Sophos Anti-virus from the list
6. If Sophos Anti-Virus, Sophos AutoUpdate or Sophos Remote Management are not in the list of programs you want to uninstall or if the removal fails then select the option "Not Listed" and click on "Next"
7. Now enter the product codes of the components we want to remove
   --- Auto-Update 2.x: {15C418EB-7675-42be-B2B3-281952DA014D}
   --- Sophos Anti-Virus 9.x & 10.x: {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}
   --- Sophos Remote Management 3.2: {FED1005D-CBC8-45D5-A288-FFC7BB304121}

The computer will now reboot

This will work

Regards,

Vinod Dhanawade

Why hasn't Sophos released a cleanup tool to do this rather than forcing us to rely on a manual process with Microsoft's tools?  Every other security product manufacturer has one.  Norton, McAfee, whatever.  Removal tools are a very basic part of helping customers remove your software.   Sophos has more install/update/uninstall issues than any other product I've ever seen in 25 years of working in IT. 

Sophos, off your butts and make us a removal tool so we can stop wasting time fixing your product's failures.  I dread every interaction with Sophos on a machine since any problems result in manual remediation and a huge waste of time. 

Why hasn't Sophos released a cleanup tool to do this rather than forcing us to rely on a manual process with Microsoft's tools?  Every other security product manufacturer has one.  Norton, McAfee, whatever.  Removal tools are a very basic part of helping customers remove your software.   Sophos has more install/update/uninstall issues than any other product I've ever seen in 25 years of working in IT. 

Sophos, off your butts and make us a removal tool so we can stop wasting time fixing your product's failures.  I dread every interaction with Sophos on a machine since any problems result in manual remediation and a huge waste of time. 

Hello David Laufnick,

more install/update/uninstall issues
can't assent to this, maybe we're just lucky but we don't have any major problems.

removal tools
Sophos uses the Windows Installer that also performs the uninstall. There are some small windows of opportunity where it isn't "safe" - most often the issues are due to an inconsistent state after an incomplete or interrupted uninstall or rollback. All but a few can rather easily be resolved once the inconsistency is determined.
The removal tool for installations that are performed using the Windows Installer is the Windows Installer. AFAIK there aren't any Microsoft tools that facilitate an uninstall when the Windows Installer has failed. The Fix-It for Install and Removal Problems (formerly msicuu2.exe) isn't an uninstaller/cleanup (as sometimes incorrectly assumed) for a product but a resetter for the pertaining Installer information.
It's likely not feasible to come up with a stand-alone tool that doesn't even do more than just asserting that it's a "common" case and attempt to correct it - one case is that the cached .msi package required for uninstall has disappeared. Even if it'd eventually have to resort to imitate the Fix-It.

Christian