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Sophos Update installation issue

VD

I am facing issue with few systems are not updating with latest update. Update files downloading successfully from server but system end not able to execute that update. Please send me solution at the earliest.

Thanks and Regards,

Vinod Dhanawade

M: 9594441697

:28737


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  • 0

    Hi,

    From:

    2012-08-23 18:30:37 Info: Uninstall old SAV
    2012-08-23 18:30:38 Info: Running Uninstall of previous version using command line: msiexec.exe /x {9ACB414D-9347-40B6-A453-5EFB2DB59DFA} REBOOT=ReallySuppress /qn UNINSTALLDRIVERS=0 UNINSTALLCLASSFILTER=0 UNINSTALLBOOTDRIVERS=1 UNINSTALLKMSDRIVERS=1 CHECKFORSCF=0  INSTALLINGVERSION="10.0.6" /Lvp "C:\WINDOWS\TEMP\Sophos Anti-Virus Uninstall log.txt"
    2012-08-23 18:30:39 Info: Finished waiting for Uninstallation of previous version. Status returned was 0l.
    2012-08-23 18:30:39 Info: Detected version of SAV has major version number: 9
    2012-08-23 18:30:39 ERROR: Uninstall of SAV, version = 9, succeeded but IsSAVInstalled is true (9).
    2012-08-23 18:30:39 Info: Restore user groups
    2012-08-23 18:30:39 Warning: Failed to rename a temp group, continuing (0x80004005)
    2012-08-23 18:30:39 ERROR: Upgrade failure

    The upgrade to 10.0.6 uninstalled the previous version (9) which worked but maybe needs a reboot to complete?  Something still remains.  I'm not sure what is checked for to return "IsSAVInstalled".  Maybe: "C:\WINDOWS\TEMP\Sophos Anti-Virus Uninstall log.txt" would help?  Does it say at the bottom a reboot is required for example?

    This ties in with the other return code returned back to SEC:

    Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f08</Insert></ErrorMessage></Config>

    http://www.sophos.com/en-us/support/knowledgebase/12377.aspx

    80041f08Uninstalling an older Sophos product failedCheck that there is no old version of Sophos Anti-Virus or Remote Update present. Uninstall it manually if necessary.

    Regards,

    Jak

    :28747
Reply
  • 0

    Hi,

    From:

    2012-08-23 18:30:37 Info: Uninstall old SAV
    2012-08-23 18:30:38 Info: Running Uninstall of previous version using command line: msiexec.exe /x {9ACB414D-9347-40B6-A453-5EFB2DB59DFA} REBOOT=ReallySuppress /qn UNINSTALLDRIVERS=0 UNINSTALLCLASSFILTER=0 UNINSTALLBOOTDRIVERS=1 UNINSTALLKMSDRIVERS=1 CHECKFORSCF=0  INSTALLINGVERSION="10.0.6" /Lvp "C:\WINDOWS\TEMP\Sophos Anti-Virus Uninstall log.txt"
    2012-08-23 18:30:39 Info: Finished waiting for Uninstallation of previous version. Status returned was 0l.
    2012-08-23 18:30:39 Info: Detected version of SAV has major version number: 9
    2012-08-23 18:30:39 ERROR: Uninstall of SAV, version = 9, succeeded but IsSAVInstalled is true (9).
    2012-08-23 18:30:39 Info: Restore user groups
    2012-08-23 18:30:39 Warning: Failed to rename a temp group, continuing (0x80004005)
    2012-08-23 18:30:39 ERROR: Upgrade failure

    The upgrade to 10.0.6 uninstalled the previous version (9) which worked but maybe needs a reboot to complete?  Something still remains.  I'm not sure what is checked for to return "IsSAVInstalled".  Maybe: "C:\WINDOWS\TEMP\Sophos Anti-Virus Uninstall log.txt" would help?  Does it say at the bottom a reboot is required for example?

    This ties in with the other return code returned back to SEC:

    Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f08</Insert></ErrorMessage></Config>

    http://www.sophos.com/en-us/support/knowledgebase/12377.aspx

    80041f08Uninstalling an older Sophos product failedCheck that there is no old version of Sophos Anti-Virus or Remote Update present. Uninstall it manually if necessary.

    Regards,

    Jak

    :28747
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