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Nothing happens when I click on "Configure Firewall"

RabT

I've been using Sophos since v7 and now using Sophos Endpoint Security with AV v 9.5.1 and CF 2.5.0 on a Windows XP SP3 PC.

It's been working fine for several weeks until last night when I uninstalled Nero v9.

During the uninstall I got a pop up from Sophos saying that  firewall had been set to allow all traffic.

Tried to click on configure firewall to re-enable it and nothing happens, no error, no egg timer and no pop up.  There are no errors in any of the windows event logs

Even though the message said it had been set to allow all traffic I have no network access unless I stop the CF service.

So I uninstalled Sophos completely, rebooted, removed folders and regkeys left behind and tried a reinstall.

Same thing happens.

I have run a complete AV scan, with no result.

All the other links in the Sophos Endpoint Security and Control window work fine, including the Firewall log, just not the Configure Firewall.

I thought that it may be corrupt config but surely the uninstall would have fixed it.

Any ideas ?

:4700


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    If both the services are running SCF seems to block all network traffic, even although the pop-up from the sophos shield on the taskbar tells me it's set to allow all traffic.

    I am now having this issue on two different PCs, one a corporate image managed by SEC, and one a home PC with no management.

    The both had a working config before this issue.

    They both have a file called Configuration.conf in the location you mention.

    I made sure that I deleted C:\Documents and Settings\All Users\Application Data\Sophos before trying to re-install.  So this file was recreated during install.

    It's made more annoying by the fact that we have 3000+ clients working fine and both these PCs are IT staff PCs

    :4728
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  • 0

    If both the services are running SCF seems to block all network traffic, even although the pop-up from the sophos shield on the taskbar tells me it's set to allow all traffic.

    I am now having this issue on two different PCs, one a corporate image managed by SEC, and one a home PC with no management.

    The both had a working config before this issue.

    They both have a file called Configuration.conf in the location you mention.

    I made sure that I deleted C:\Documents and Settings\All Users\Application Data\Sophos before trying to re-install.  So this file was recreated during install.

    It's made more annoying by the fact that we have 3000+ clients working fine and both these PCs are IT staff PCs

    :4728
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