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Trouble Using University's remote client AV

smush

I've downloaded the Sophos client from my University's IS portal and installed it on my Mac. The guide on the Uni's website says the primary server should already be filled in but mine wasn't so I entered it manually by looking at their screenshot. When I select update now it shows me update is in progress by the loading bar moving and the number of files installed keeps increasing. Once the loading bar reached 100% I get told update failed!!? I've tried installing it twice and updating several times with the same outcome...

What I am not understanding is that I installed it on my Windows machine and updated no problem (although the update URL was of course different for Windows platform)

I'm running OS X 10.6.3 and Windows 7. The link to download the Mac client says 10.2+(inc. Mac for intel) so it shouldn't be a problem as the link to download the Windows version only mentions up to Vista yet as I said installed fine on my Windows 7.


Is anyone able to help?

Thanks

:2451


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    Hi Smush,

    What is the exact version of Sophos AV that you have installed?

    Although it mentions that the older software is for Mac OS 10.2+  The only version of SAV which is supported on Mac OS 10.6+ is SAV 7.1, which is usually labelled as supporting 10.4+

    A little confusing, I know, but essentially, if you have a 10.6 system with any version lower than SAV 7.1 on there, then it will not work correctly and you should contact your university IT department for an updated version.

    Regards,

    Stephen.

    :2455
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  • 0

    Hi Smush,

    What is the exact version of Sophos AV that you have installed?

    Although it mentions that the older software is for Mac OS 10.2+  The only version of SAV which is supported on Mac OS 10.6+ is SAV 7.1, which is usually labelled as supporting 10.4+

    A little confusing, I know, but essentially, if you have a 10.6 system with any version lower than SAV 7.1 on there, then it will not work correctly and you should contact your university IT department for an updated version.

    Regards,

    Stephen.

    :2455
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