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Sophos agent installation on a workgroup machine is giving an error

Chaba

Hi All,

   I am trying to install the Sophos agent on a win2003 server (Workgroup) from a Sophos management server (Which is in a domain).

I am getting the error  "The specified credentials are invalid" where i am using the Local administrator account.

On the username i tried "Administrator" , "Machinename\Administrator" and  "Ipaddress\administrator" nothing worked.

Please let me know what other troubleshooting steps that i should follow for it to work.

Regards,

Chaba

:2903


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  • 0

    Hi,

    is this a problem for one or few machines, or do you plan to do a large rollout onto servers? Since you don't seem to use a domain, I guess that you need a solution to fix one or few machines.

    If you copy the directory \\<sophosserver>\SophosUpdate\CIDs\S000\SAVSCFXP onto the client-machine and execute the setup from there, you get a working first-time installation. Make sure that "Sophos Remote Manamagement System" is also installed - if not, you can add this by navigating into the subfolder "RMS" and double-clicking the .msi-file.

    After this manual installation, the computer should be shown as connected in the Enterprise console and can be managed.

    Best regards,

    Detlev

    :2996
Reply
  • 0

    Hi,

    is this a problem for one or few machines, or do you plan to do a large rollout onto servers? Since you don't seem to use a domain, I guess that you need a solution to fix one or few machines.

    If you copy the directory \\<sophosserver>\SophosUpdate\CIDs\S000\SAVSCFXP onto the client-machine and execute the setup from there, you get a working first-time installation. Make sure that "Sophos Remote Manamagement System" is also installed - if not, you can add this by navigating into the subfolder "RMS" and double-clicking the .msi-file.

    After this manual installation, the computer should be shown as connected in the Enterprise console and can be managed.

    Best regards,

    Detlev

    :2996
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