Hello,
we're having issues with the Sophos Server Protection
it's consuming about 55 GB Memory
This happening frequently on our servers
What could be the issue and how can i solve it
This thread was automatically locked due to age.
Hello,
we're having issues with the Sophos Server Protection
it's consuming about 55 GB Memory
This happening frequently on our servers
What could be the issue and how can i solve it
Hi Ahmad Almla Rashed ,
Thank you for reaching out to our Community Forum. I suggest starting with this basic troubleshooting steps to identify if there's a specific component that's causing this.
By any chance, are the affected servers using "Splashtop Streamer"?
- Sophos Central Endpoint/Server: Systems exhibit high CPU and RAM usage after updating Splashtop Streamer
Hi Ahmad Almla Rashed ,
Thanks for confirming. Kindly proceed with the component isolation steps in the article I shared, and let us know if disabling any features improves the memory usage.
Hi Ahmad Almla Rashed ,
Thanks for testing that out. Aside from disabling the Real-time Scanning, have you also tried to disable the other components? This will help us narrow down which component is causing the high memory usage.
Thanks as well for sharing the SDU logs. If disabling the components doesn't resolve the issue, we'll also need the Process Monitor logs to see what specific event is causing the issue.
I'd suggest logging a support case and uploading the logs there. Once you already have a case ID, you may also share it here so we can further check.