i cant delete sophos endpoint my mate downloaded it on my pc im not part of a business or anything please someone help me delete it man ive tried the videos and all and there isnt any tamper protection please someone help me cancel my trial or something im not trolling i just wanna get rid of it cos im not part of a business and it isnt letting me download files that i know are safe
Hi Olly,
If the following article does not allow you to recover from a tamper-protected state, you can also attach the hard drive to another system to rename the SophosED.sys file. Once the file is renamed, you can boot the drive normally and use the Sophos Zap tool to uninstall.
- support.sophos.com/.../KB-000036125
Could you share a screenshot of the error you're receiving?
You can find the logs for the Sophos Zap tool in the directory %temp%. If you can share the logs with me here I can take a look.
Once the trial ends, updating will stop working on the device. Depending on which agent you have installed, there may be a grace period where Sophos will continue to work normally even after the expiry period.
When running Sophos Zap on a test Windows 11 device, I can see it complete successfully. Are you running the tool using the command line as mentioned in the KBA?
SophosZap.exe.SophosZap.exe.SophosZap --confirm.
Once the trial ends, updating will stop working on the device. Depending on which agent you have installed, there may be a grace period where Sophos will continue to work normally even after the expiry period.
When running Sophos Zap on a test Windows 11 device, I can see it complete successfully. Are you running the tool using the command line as mentioned in the KBA?
SophosZap.exe.SophosZap.exe.SophosZap --confirm.