DVD drive not appearing Sophos central

Hi Mark Robins

In Windows Explorer, does the CD-ROM device listed under the Devices and drives section of This PC as mentioned here. 

Hi Shweta,

Yes the DVD drive does appear in device manager and says it is working correctly.

However Sophos Endpoint Cloud does not see this device as an event therefore we can't allow write permissions. If we disable the tamper protection and turn off peripheral control we can do so but this is not a solution for the end user.

We are running 10.8.9.2 of the endpoint agent if that makes any difference.

Many Thanks

Hi Shweta,

Yes the DVD drive does appear in device manager and says it is working correctly.

However Sophos Endpoint Cloud does not see this device as an event therefore we can't allow write permissions. If we disable the tamper protection and turn off peripheral control we can do so but this is not a solution for the end user.

We are running 10.8.9.2 of the endpoint agent if that makes any difference.

Many Thanks

Hi Mark Robins

Could you please check under C:\ProgramData\Sophos\Sophos Device Control\logs if you see any specific events?

Hi,

No we get nothing appearing in the logs but it does appear in Device Manager.

Thanks