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Sophos Endpoint Software Windows 7 patching issue

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Windows 7 patching issue

Aimi Shahrul over 4 years ago

Hi,

Due to patching issue as per kb 135504, is this issue can be resolved by installing from Sophos Cloud and apply patch to all affected machine?

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0 Shweta over 4 years ago

Hi Aimi Shahrul

With the patch updates, it will resolve the boot issue. Please check this thread for more information.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 4 years ago

Hi Aimi Shahrul

With the patch updates, it will resolve the boot issue. Please check this thread for more information.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Aimi Shahrul over 4 years ago in reply to Shweta

hi shweta,

thank you for reply. I have done this. And however there's another error coming up.

"installer encountered an error; 0x800704724 the spesific services does not exist as an installed services"
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0 Shweta over 4 years ago in reply to Aimi Shahrul

Hi Aimi Shahrul

Would you please check under the installation logs under the temp folder for the specific error?

Shweta

Community Support Engineer | Sophos Technical Support
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