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HP and Sophos Central

Hi,

Since migrating to Sophos Central we are getting issue with HP Printers and being unable to Scan, when looking it is saying Application hp.smart was blocked by an endpoint firewall.

I have checked and it has been exempted in the Peripheral Control policy.

Any ideas?

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0 MEric over 4 years ago

Hi Dan,

This event has been triggered by Windows Firewall and logged by Sophos Endpoint. The policy to look into for this would be the "Windows Firewall" policy.

If you want to make an exemption it will need to be done on Windows Firewall and can be pushed out via Group Policy.
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0 Dan Petford over 4 years ago in reply to MEric

Is this the 'Windows Firewall' policy in Sophos Central? If so there doesn't seem to be anywhere to add an exemption.

Wondered if it was anything else as seem to have loads of issues with HP Printers and not scanning, yet on the Peripheral Control the exemptions are added.

Kind regards,
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0 Shweta over 4 years ago in reply to Dan Petford

Hi Dan Petford

Would you please check under the Sophos Central policies, if you have configured Windows firewall policy as stated here.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 4 years ago in reply to Dan Petford

Hi Dan Petford

Would you please check under the Sophos Central policies, if you have configured Windows firewall policy as stated here.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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