Windows 7 Removable media issues

Hi David Forrest 

Could you please check under event logs, if you see any errors? Also, please PM me the case number you have already registered with Sophos. 

Hi Shweta,

There are a couple related information and errors in the system log:

1. Driver Management concluded the process to install driver FileRepository\volume.inf_amd64_neutral_df8bea40ac96ca21\volume.inf for Device Instance ID STORAGE\VOLUME\{4F427345-1AA2-11EA-BF52-78E3B5C5C588}#0000000000010000 with the following status: 0x0.
2. The driver detected a controller error on \...\DR2.
3. Driver Management has concluded the process to add Service USBSTOR for Device Instance ID USB\VID_8564&PID_1000\03TR2SF37S6JT74W with the following status: 0.
4. Driver Management concluded the process to install driver FileRepository\usbstor.inf_amd64_neutral_1eb5ea4d83600226\usbstor.inf for Device Instance ID USB\VID_8564&PID_1000\03TR2SF37S6JT74W with the following status: 0x0.

Hi David Forrest 

Thank you for providing the case number, it seems from the logs that you are also using Endpoint protector along with Sophos Endpoint which might be causing the issue. I would request you to uninstall Endpoint protector and check once. Let me know how it goes. 

Hi David Forrest 

Thank you for providing the case number, it seems from the logs that you are also using Endpoint protector along with Sophos Endpoint which might be causing the issue. I would request you to uninstall Endpoint protector and check once. Let me know how it goes.