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Unable to turn off Tamper Protection for Server install of Sophos

Hi,

 

I've got one server for a client who is moving to a new AV product and would like Sophos to be uninstalled. We've turned off tamper protection the the Sophos Central portal, but it still says it's been enabled (and that's after leaving it for quite a while). It also won't accept the tamper protection password issued by the portal. Is there anything else we can try? Thanks.



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