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Internet access blocked due to Sophos.

I have faced an issue with Sophos Endpoint Security Control (Version: 10.3.10) where my internet access to the browsers was blocked. Is there a way to resolve this issue other than disabling the Firewall settings or Web Protection.

 

Thanks

Rajesh Nair



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Parents
  • Hello Rajesh Nair,

    [SESC] Version: 10.3.10
    indeed? On Windows? If so this version is pretty outdated. And is indeed the Client Firewall installed?

    Christian

  • This is happening on windows 10 64 bit machine. Do we have an option to prevent this from happening?

  • This is the one am using now. 

  • Hello r nair,

    thanks.
    Now, the Firewall log should tell if it's SCF that is blocking your browsers - neither Web Protection nor Web Control should generally block Internet access.

    More important, indeed your installation is out of date. 10.3 is no longer supported. The windows 10 64 bit machine is likely the one running VirtualBox, the screenshot shows a Win7 (saying it's not genuine, BTW) though. So - do you have this issue on the Win7 with the outdated SESC (I see the installer on the desktop), on Win10, or on both?

    Christian

  • I have the same issue on Windows 10 as well as the windows 7 (VM) which you can see on the screenshot. 

    Can I have the link for the latest SCF, so that I can test it out with the latest one? That will be more convenient for me because the one am using now is an outdated one.

    Please send me the link for the latest SCF and I look forward to testing it out.

     

    Thanks

  • Hello r nair,

    the link for the latest SCF
    there is no link as SCF is (an optional) part of SESC. SCF can only be updated when SESC is also updated.

    [SCF] is an outdated one
    I don't think so. SCF is stable, it was already on 2.9.5/3.0.4 (-Win7/Win8+ respectively) with SESC 10.3.15. Can't say which versions are in 10.3.10 but it shouldn't be too hard to find out.

    The question is, why is your SESC installation outdated? It should now be 10.8.2. - why doesn't it update?

    Christian 

  • Hello r nair,

    apparently it's a stand-alone installation (the installer package on the desktop suggested this anyway).
    The details of the download error should be in the ALUpdate2018MMDDThhmmss......log in C:\ProgramData\Sophos\AutoUpdate\Logs.

    Christian

  • 0x4 ALUpdate 0x32 0x978 0x1 0x6 0x2b0 0x5c09eec3
    0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeea SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eeed SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeed SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eeef SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeef SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eef0 SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0x978 0x1 0xa3 0x2b0 0x5c09eef0
    0x4 ALUpdate 0x32 0x978 0x1 0x52 0x2b0 0x5c09eef0
    0x4 ALUpdate 0x32 0x978 0x1 0x7b 0x2b0 0x5c09eef1
    0x4 ALUpdate 0x32 0xf8c 0x1 0x6 0xf94 0x5c09ef96
    0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef97 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9b SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef9b SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9c SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef9c SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9e SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0xf8c 0x1 0xa3 0xf94 0x5c09ef9e
    0x4 ALUpdate 0x32 0xf8c 0x1 0x52 0xf94 0x5c09ef9e
    0x4 ALUpdate 0x32 0xf8c 0x1 0x7b 0xf94 0x5c09ef9f
    0x4 ALUpdate 0x32 0xfc8 0x1 0x6 0xfa8 0x5c09efa5
    0x4 SDDS2Update 0x32 0xfc8 0x1 0x55 0xfa8 0x5c09efa5 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xfc8 0x1 0x6b 0xfa8 0x5c09efa7 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xfc8 0x1 0x55 0xfa8 0x5c09efa7 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xfc8 0x1 0x6b 0xfa8 0x5c09efa9 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xfc8 0x1 0x55 0xfa8 0x5c09efa9 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xfc8 0x1 0x6b 0xfa8 0x5c09efaa SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0xfc8 0x1 0xa3 0xfa8 0x5c09efaa
    0x4 ALUpdate 0x32 0xfc8 0x1 0x52 0xfa8 0x5c09efaa
    0x4 ALUpdate 0x32 0xfc8 0x1 0x7b 0xfa8 0x5c09efab
    0x4 ALUpdate 0x32 0xf30 0x1 0x6 0x360 0x5c09efc4
    0x4 SDDS2Update 0x32 0xf30 0x1 0x55 0x360 0x5c09efc4 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf30 0x1 0x6b 0x360 0x5c09efc8 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf30 0x1 0x55 0x360 0x5c09efc8 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf30 0x1 0x6b 0x360 0x5c09efc9 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf30 0x1 0x55 0x360 0x5c09efc9 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf30 0x1 0x6b 0x360 0x5c09efcb SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0xf30 0x1 0xa3 0x360 0x5c09efcb
    0x4 ALUpdate 0x32 0xf30 0x1 0x52 0x360 0x5c09efcb
    0x4 ALUpdate 0x32 0xf30 0x1 0x7b 0x360 0x5c09efcc
    0x4 ALUpdate 0x32 0xf44 0x1 0x6 0x1e8 0x5c09f25a
    0x4 SDDS2Update 0x32 0xf44 0x1 0x55 0x1e8 0x5c09f25a SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf44 0x1 0x6b 0x1e8 0x5c09f25d SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf44 0x1 0x55 0x1e8 0x5c09f25d SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf44 0x1 0x6b 0x1e8 0x5c09f25f SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf44 0x1 0x55 0x1e8 0x5c09f25f SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xf44 0x1 0x6b 0x1e8 0x5c09f260 SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0xf44 0x1 0xa3 0x1e8 0x5c09f260
    0x4 ALUpdate 0x32 0xf44 0x1 0x52 0x1e8 0x5c09f260
    0x4 ALUpdate 0x32 0xf44 0x1 0x7b 0x1e8 0x5c09f261
    0x4 ALUpdate 0x32 0xee0 0x1 0x6 0xf20 0x5c09f6b4
    0x4 SDDS2Update 0x32 0xee0 0x1 0x55 0xf20 0x5c09f6b4 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xee0 0x1 0x6b 0xf20 0x5c09f6b8 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xee0 0x1 0x55 0xf20 0x5c09f6b8 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xee0 0x1 0x6b 0xf20 0x5c09f6b9 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xee0 0x1 0x55 0xf20 0x5c09f6b9 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xee0 0x1 0x6b 0xf20 0x5c09f6bb SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0xee0 0x1 0xa3 0xf20 0x5c09f6bb
    0x4 ALUpdate 0x32 0xee0 0x1 0x52 0xf20 0x5c09f6bb
    0x4 ALUpdate 0x32 0xee0 0x1 0x7b 0xf20 0x5c09f6bc
    0x4 ALUpdate 0x32 0x584 0x1 0x6 0xe48 0x5c09fcd3
    0x4 ALUpdate 0x32 0x584 0x1 0x98 0xe48 0x5c09fcd3 Sophos
    0x4 ALUpdate 0x32 0x584 0x1 0x52 0xe48 0x5c09fcd3
    0x4 ALUpdate 0x32 0x584 0x1 0x7b 0xe48 0x5c09fcd4
    0x4 ALUpdate 0x32 0x878 0x1 0x6 0x9d4 0x5c0a41aa
    0x4 SDDS2Update 0x32 0x878 0x1 0x55 0x9d4 0x5c0a41ab SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x878 0x1 0x6b 0x9d4 0x5c0a41b6 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x878 0x1 0x55 0x9d4 0x5c0a41b6 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x878 0x1 0x6b 0x9d4 0x5c0a41b8 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x878 0x1 0x55 0x9d4 0x5c0a41b8 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x878 0x1 0x6b 0x9d4 0x5c0a41ba SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0x878 0x1 0xa3 0x9d4 0x5c0a41ba
    0x4 ALUpdate 0x32 0x878 0x1 0x52 0x9d4 0x5c0a41ba
    0x4 ALUpdate 0x32 0x878 0x1 0x7b 0x9d4 0x5c0a41bb
    0x4 ALUpdate 0x32 0x954 0x1 0x6 0x840 0x5c0a4246
    0x4 SDDS2Update 0x32 0x954 0x1 0x55 0x840 0x5c0a4246 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x954 0x1 0x6b 0x840 0x5c0a424a SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x954 0x1 0x55 0x840 0x5c0a424a SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x954 0x1 0x6b 0x840 0x5c0a424c SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x954 0x1 0x55 0x840 0x5c0a424c SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0x954 0x1 0x6b 0x840 0x5c0a424f SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0x954 0x1 0xa3 0x840 0x5c0a424f
    0x4 ALUpdate 0x32 0x954 0x1 0x52 0x840 0x5c0a424f
    0x4 ALUpdate 0x32 0x954 0x1 0x7b 0x840 0x5c0a4250
    0x4 ALUpdate 0x32 0xc48 0x1 0x6 0x8c4 0x5c0a438f
    0x4 SDDS2Update 0x32 0xc48 0x1 0x55 0x8c4 0x5c0a438f SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xc48 0x1 0x6b 0x8c4 0x5c0a4393 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xc48 0x1 0x55 0x8c4 0x5c0a4393 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xc48 0x1 0x6b 0x8c4 0x5c0a4395 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xc48 0x1 0x55 0x8c4 0x5c0a4395 SophosEndpointSecurityandControl sophos
    0x4 SDDS2Update 0x32 0xc48 0x1 0x6b 0x8c4 0x5c0a4398 SophosEndpointSecurityandControl sophos
    0x4 ALUpdate 0x32 0xc48 0x1 0xa3 0x8c4 0x5c0a4398
    0x4 ALUpdate 0x32 0xc48 0x1 0x52 0x8c4 0x5c0a4398
    0x4 ALUpdate 0x32 0xc48 0x1 0x7b 0x8c4 0x5c0a4399
    

  • 2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain =========================
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain SophosUpdate is starting.
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain AutoUpdate version      : 3.1.0
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain SophosUpdate version    : 3.1.0.108
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain Build                   : 95206
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain =========================
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain Set process security
    2018-12-07T09:43:44.518Z [ 2292] INFO  WinMain Initialise COM.
    2018-12-07T09:43:44.518Z [ 2292] INFO  WinMain Load config.
    2018-12-07T09:43:44.528Z [ 2292] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 739 bytes.
    2018-12-07T09:43:44.528Z [ 2292] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 178 bytes.
    2018-12-07T09:43:44.528Z [ 2292] INFO  WinMain Create registry reporter.
    2018-12-07T09:43:44.528Z [ 2292] INFO  WinMain Load state.
    2018-12-07T09:43:44.538Z [ 2292] INFO  StatePersister::Load State file not present C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:43:44.538Z [ 2292] INFO  WinMain Create progress reporter.
    2018-12-07T09:43:44.558Z [ 2292] INFO  WinMain Create language neutral logger.
    2018-12-07T09:43:44.558Z [ 2292] INFO  WinMain Create downloader.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create installer.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create adapter writer.
    2018-12-07T09:43:44.568Z [ 2292] INFO  IPCBase::IPCBase IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create completion reporter.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create update logic.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Performing update.
    2018-12-07T09:43:44.568Z [ 2292] INFO  UpdateLogic::Update Reporting update start.
    2018-12-07T09:43:44.568Z [ 2164] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
    2018-12-07T09:43:44.568Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend started
    2018-12-07T09:43:44.568Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2018-12-07T09:43:44.578Z [ 2292] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2018-12-07T09:43:44.578Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2018-12-07T09:43:44.578Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2018-12-07T09:43:44.608Z [ 2292] INFO  UpdateLogic::SyncAndInstall Syncing products.
    2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal Updating from Sophos Location: http://dci.sophosupd.com/cloudupdate
    2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal Username: administrator
    2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
    2018-12-07T09:43:44.608Z [ 2292] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
    2018-12-07T09:43:57.947Z [ 2292] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
    2018-12-07T09:43:59.349Z [ 2292] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2018-12-07T09:43:59.349Z [ 2292] ERROR SUL-Log [E21569] Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/cloudupdate
    2018-12-07T09:43:59.359Z [ 2292] INFO  SUL-Log [I23158] No proxy was used.
    2018-12-07T09:43:59.359Z [ 2292] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2018-12-07T09:43:59.359Z [ 2292] ERROR SUL-Log [E35364] Out of update sources
    2018-12-07T09:43:59.359Z [ 2292] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise
    2018-12-07T09:43:59.359Z [ 2292] INFO  UpdateLogic::SyncAndInstall Saving state.
    2018-12-07T09:43:59.359Z [ 2292] INFO  StatePersister::Save Writing state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:43:59.359Z [ 2292] WARN  StatePersister::Save State file was not created C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:43:59.359Z [ 2292] INFO  UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
    2018-12-07T09:43:59.359Z [ 2292] ERROR RegistryReporter::SetUpdateStatus SetUpdateStatus: Failed to open key (Software\Sophos\AutoUpdate\UpdateStatus): 5
    2018-12-07T09:44:00.390Z [ 2292] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>ESHSXP</Insert><Insert>http://dci.sophosupd.com/cloudupdate</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of ESHSXP failed from server http://dci.sophosupd.com/cloudupdate</ReadableMessage></Config>
    2018-12-07T09:44:00.390Z [ 2292] INFO  WinMain SophosUpdate has completed with the result 0.
    2018-12-07T09:44:00.390Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Listener not ready starting to wait
    2018-12-07T09:44:01.392Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend exiting
    2018-12-07T09:44:01.392Z [ 2164] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
    2018-12-07T09:44:01.392Z [ 2292] INFO  StatePersister::Save Writing state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:44:01.392Z [ 2292] WARN  StatePersister::Save State file was not created C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    

Reply
  • 2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain =========================
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain SophosUpdate is starting.
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain AutoUpdate version      : 3.1.0
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain SophosUpdate version    : 3.1.0.108
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain Build                   : 95206
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain =========================
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain Set process security
    2018-12-07T09:43:44.518Z [ 2292] INFO  WinMain Initialise COM.
    2018-12-07T09:43:44.518Z [ 2292] INFO  WinMain Load config.
    2018-12-07T09:43:44.528Z [ 2292] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 739 bytes.
    2018-12-07T09:43:44.528Z [ 2292] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 178 bytes.
    2018-12-07T09:43:44.528Z [ 2292] INFO  WinMain Create registry reporter.
    2018-12-07T09:43:44.528Z [ 2292] INFO  WinMain Load state.
    2018-12-07T09:43:44.538Z [ 2292] INFO  StatePersister::Load State file not present C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:43:44.538Z [ 2292] INFO  WinMain Create progress reporter.
    2018-12-07T09:43:44.558Z [ 2292] INFO  WinMain Create language neutral logger.
    2018-12-07T09:43:44.558Z [ 2292] INFO  WinMain Create downloader.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create installer.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create adapter writer.
    2018-12-07T09:43:44.568Z [ 2292] INFO  IPCBase::IPCBase IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create completion reporter.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create update logic.
    2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Performing update.
    2018-12-07T09:43:44.568Z [ 2292] INFO  UpdateLogic::Update Reporting update start.
    2018-12-07T09:43:44.568Z [ 2164] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
    2018-12-07T09:43:44.568Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend started
    2018-12-07T09:43:44.568Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2018-12-07T09:43:44.578Z [ 2292] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2018-12-07T09:43:44.578Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    2018-12-07T09:43:44.578Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
    2018-12-07T09:43:44.608Z [ 2292] INFO  UpdateLogic::SyncAndInstall Syncing products.
    2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal Updating from Sophos Location: http://dci.sophosupd.com/cloudupdate
    2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal Username: administrator
    2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
    2018-12-07T09:43:44.608Z [ 2292] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
    2018-12-07T09:43:57.947Z [ 2292] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
    2018-12-07T09:43:59.349Z [ 2292] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2018-12-07T09:43:59.349Z [ 2292] ERROR SUL-Log [E21569] Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/cloudupdate
    2018-12-07T09:43:59.359Z [ 2292] INFO  SUL-Log [I23158] No proxy was used.
    2018-12-07T09:43:59.359Z [ 2292] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
    2018-12-07T09:43:59.359Z [ 2292] ERROR SUL-Log [E35364] Out of update sources
    2018-12-07T09:43:59.359Z [ 2292] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise
    2018-12-07T09:43:59.359Z [ 2292] INFO  UpdateLogic::SyncAndInstall Saving state.
    2018-12-07T09:43:59.359Z [ 2292] INFO  StatePersister::Save Writing state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:43:59.359Z [ 2292] WARN  StatePersister::Save State file was not created C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:43:59.359Z [ 2292] INFO  UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
    2018-12-07T09:43:59.359Z [ 2292] ERROR RegistryReporter::SetUpdateStatus SetUpdateStatus: Failed to open key (Software\Sophos\AutoUpdate\UpdateStatus): 5
    2018-12-07T09:44:00.390Z [ 2292] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>ESHSXP</Insert><Insert>http://dci.sophosupd.com/cloudupdate</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of ESHSXP failed from server http://dci.sophosupd.com/cloudupdate</ReadableMessage></Config>
    2018-12-07T09:44:00.390Z [ 2292] INFO  WinMain SophosUpdate has completed with the result 0.
    2018-12-07T09:44:00.390Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Listener not ready starting to wait
    2018-12-07T09:44:01.392Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend exiting
    2018-12-07T09:44:01.392Z [ 2164] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
    2018-12-07T09:44:01.392Z [ 2292] INFO  StatePersister::Save Writing state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    2018-12-07T09:44:01.392Z [ 2292] WARN  StatePersister::Save State file was not created C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
    

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