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Internet access blocked due to Sophos.

r nair

I have faced an issue with Sophos Endpoint Security Control (Version: 10.3.10) where my internet access to the browsers was blocked. Is there a way to resolve this issue other than disabling the Firewall settings or Web Protection.

 

Thanks

Rajesh Nair



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  • 0

    Hello Rajesh Nair,

    [SESC] Version: 10.3.10
    indeed? On Windows? If so this version is pretty outdated. And is indeed the Client Firewall installed?

    Christian

  • 0 in reply to QC

    This is happening on windows 10 64 bit machine. Do we have an option to prevent this from happening?

  • 0 in reply to r nair

    Hello r nair,

    to prevent this
    as said, the primary question is which product and version this is. Sorry for the ters question On Windows? I meant Is this indeed Sophos Endpoint Security and Control managed by SEC, the Sophos Enterprise Console? In this case 10.3.10 would be very old - the current version is 10.8.2 and the oldest supported available 10.7.6.
    And as you said other than disabling the Firewall settings or Web Protection I asked whether you're indeed using SCF.

    Christian

  • 0 in reply to r nair

    This is the one am using now. 

  • 0 in reply to r nair

    Hello r nair,

    thanks.
    Now, the Firewall log should tell if it's SCF that is blocking your browsers - neither Web Protection nor Web Control should generally block Internet access.

    More important, indeed your installation is out of date. 10.3 is no longer supported. The windows 10 64 bit machine is likely the one running VirtualBox, the screenshot shows a Win7 (saying it's not genuine, BTW) though. So - do you have this issue on the Win7 with the outdated SESC (I see the installer on the desktop), on Win10, or on both?

    Christian

Reply
  • 0 in reply to r nair

    Hello r nair,

    thanks.
    Now, the Firewall log should tell if it's SCF that is blocking your browsers - neither Web Protection nor Web Control should generally block Internet access.

    More important, indeed your installation is out of date. 10.3 is no longer supported. The windows 10 64 bit machine is likely the one running VirtualBox, the screenshot shows a Win7 (saying it's not genuine, BTW) though. So - do you have this issue on the Win7 with the outdated SESC (I see the installer on the desktop), on Win10, or on both?

    Christian

Children
  • 0 in reply to QC

    I have the same issue on Windows 10 as well as the windows 7 (VM) which you can see on the screenshot. 

    Can I have the link for the latest SCF, so that I can test it out with the latest one? That will be more convenient for me because the one am using now is an outdated one.

    Please send me the link for the latest SCF and I look forward to testing it out.

     

    Thanks

  • 0 in reply to r nair

    Hello r nair,

    the link for the latest SCF
    there is no link as SCF is (an optional) part of SESC. SCF can only be updated when SESC is also updated.

    [SCF] is an outdated one
    I don't think so. SCF is stable, it was already on 2.9.5/3.0.4 (-Win7/Win8+ respectively) with SESC 10.3.15. Can't say which versions are in 10.3.10 but it shouldn't be too hard to find out.

    The question is, why is your SESC installation outdated? It should now be 10.8.2. - why doesn't it update?

    Christian 

  • 0 in reply to r nair

    Hello r nair,

    apparently it's a stand-alone installation (the installer package on the desktop suggested this anyway).
    The details of the download error should be in the ALUpdate2018MMDDThhmmss......log in C:\ProgramData\Sophos\AutoUpdate\Logs.

    Christian

  • 0 in reply to QC

    Fullscreen 1464.alc.log Download 
    0x4 ALUpdate 0x32 0x978 0x1 0x6 0x2b0 0x5c09eec3
0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeea SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eeed SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeed SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eeef SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x978 0x1 0x55 0x2b0 0x5c09eeef SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x978 0x1 0x6b 0x2b0 0x5c09eef0 SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0x978 0x1 0xa3 0x2b0 0x5c09eef0
0x4 ALUpdate 0x32 0x978 0x1 0x52 0x2b0 0x5c09eef0
0x4 ALUpdate 0x32 0x978 0x1 0x7b 0x2b0 0x5c09eef1
0x4 ALUpdate 0x32 0xf8c 0x1 0x6 0xf94 0x5c09ef96
0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef97 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef9b SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf8c 0x1 0x55 0xf94 0x5c09ef9c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf8c 0x1 0x6b 0xf94 0x5c09ef9e SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0xf8c 0x1 0xa3 0xf94 0x5c09ef9e
0x4 ALUpdate 0x32 0xf8c 0x1 0x52 0xf94 0x5c09ef9e
0x4 ALUpdate 0x32 0xf8c 0x1 0x7b 0xf94 0x5c09ef9f
0x4 ALUpdate 0x32 0xfc8 0x1 0x6 0xfa8 0x5c09efa5
0x4 SDDS2Update 0x32 0xfc8 0x1 0x55 0xfa8 0x5c09efa5 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xfc8 0x1 0x6b 0xfa8 0x5c09efa7 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xfc8 0x1 0x55 0xfa8 0x5c09efa7 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xfc8 0x1 0x6b 0xfa8 0x5c09efa9 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xfc8 0x1 0x55 0xfa8 0x5c09efa9 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xfc8 0x1 0x6b 0xfa8 0x5c09efaa SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0xfc8 0x1 0xa3 0xfa8 0x5c09efaa
0x4 ALUpdate 0x32 0xfc8 0x1 0x52 0xfa8 0x5c09efaa
0x4 ALUpdate 0x32 0xfc8 0x1 0x7b 0xfa8 0x5c09efab
0x4 ALUpdate 0x32 0xf30 0x1 0x6 0x360 0x5c09efc4
0x4 SDDS2Update 0x32 0xf30 0x1 0x55 0x360 0x5c09efc4 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf30 0x1 0x6b 0x360 0x5c09efc8 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf30 0x1 0x55 0x360 0x5c09efc8 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf30 0x1 0x6b 0x360 0x5c09efc9 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf30 0x1 0x55 0x360 0x5c09efc9 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf30 0x1 0x6b 0x360 0x5c09efcb SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0xf30 0x1 0xa3 0x360 0x5c09efcb
0x4 ALUpdate 0x32 0xf30 0x1 0x52 0x360 0x5c09efcb
0x4 ALUpdate 0x32 0xf30 0x1 0x7b 0x360 0x5c09efcc
0x4 ALUpdate 0x32 0xf44 0x1 0x6 0x1e8 0x5c09f25a
0x4 SDDS2Update 0x32 0xf44 0x1 0x55 0x1e8 0x5c09f25a SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf44 0x1 0x6b 0x1e8 0x5c09f25d SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf44 0x1 0x55 0x1e8 0x5c09f25d SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf44 0x1 0x6b 0x1e8 0x5c09f25f SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf44 0x1 0x55 0x1e8 0x5c09f25f SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xf44 0x1 0x6b 0x1e8 0x5c09f260 SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0xf44 0x1 0xa3 0x1e8 0x5c09f260
0x4 ALUpdate 0x32 0xf44 0x1 0x52 0x1e8 0x5c09f260
0x4 ALUpdate 0x32 0xf44 0x1 0x7b 0x1e8 0x5c09f261
0x4 ALUpdate 0x32 0xee0 0x1 0x6 0xf20 0x5c09f6b4
0x4 SDDS2Update 0x32 0xee0 0x1 0x55 0xf20 0x5c09f6b4 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xee0 0x1 0x6b 0xf20 0x5c09f6b8 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xee0 0x1 0x55 0xf20 0x5c09f6b8 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xee0 0x1 0x6b 0xf20 0x5c09f6b9 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xee0 0x1 0x55 0xf20 0x5c09f6b9 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xee0 0x1 0x6b 0xf20 0x5c09f6bb SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0xee0 0x1 0xa3 0xf20 0x5c09f6bb
0x4 ALUpdate 0x32 0xee0 0x1 0x52 0xf20 0x5c09f6bb
0x4 ALUpdate 0x32 0xee0 0x1 0x7b 0xf20 0x5c09f6bc
0x4 ALUpdate 0x32 0x584 0x1 0x6 0xe48 0x5c09fcd3
0x4 ALUpdate 0x32 0x584 0x1 0x98 0xe48 0x5c09fcd3 Sophos
0x4 ALUpdate 0x32 0x584 0x1 0x52 0xe48 0x5c09fcd3
0x4 ALUpdate 0x32 0x584 0x1 0x7b 0xe48 0x5c09fcd4
0x4 ALUpdate 0x32 0x878 0x1 0x6 0x9d4 0x5c0a41aa
0x4 SDDS2Update 0x32 0x878 0x1 0x55 0x9d4 0x5c0a41ab SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x878 0x1 0x6b 0x9d4 0x5c0a41b6 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x878 0x1 0x55 0x9d4 0x5c0a41b6 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x878 0x1 0x6b 0x9d4 0x5c0a41b8 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x878 0x1 0x55 0x9d4 0x5c0a41b8 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x878 0x1 0x6b 0x9d4 0x5c0a41ba SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0x878 0x1 0xa3 0x9d4 0x5c0a41ba
0x4 ALUpdate 0x32 0x878 0x1 0x52 0x9d4 0x5c0a41ba
0x4 ALUpdate 0x32 0x878 0x1 0x7b 0x9d4 0x5c0a41bb
0x4 ALUpdate 0x32 0x954 0x1 0x6 0x840 0x5c0a4246
0x4 SDDS2Update 0x32 0x954 0x1 0x55 0x840 0x5c0a4246 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x954 0x1 0x6b 0x840 0x5c0a424a SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x954 0x1 0x55 0x840 0x5c0a424a SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x954 0x1 0x6b 0x840 0x5c0a424c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x954 0x1 0x55 0x840 0x5c0a424c SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0x954 0x1 0x6b 0x840 0x5c0a424f SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0x954 0x1 0xa3 0x840 0x5c0a424f
0x4 ALUpdate 0x32 0x954 0x1 0x52 0x840 0x5c0a424f
0x4 ALUpdate 0x32 0x954 0x1 0x7b 0x840 0x5c0a4250
0x4 ALUpdate 0x32 0xc48 0x1 0x6 0x8c4 0x5c0a438f
0x4 SDDS2Update 0x32 0xc48 0x1 0x55 0x8c4 0x5c0a438f SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xc48 0x1 0x6b 0x8c4 0x5c0a4393 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xc48 0x1 0x55 0x8c4 0x5c0a4393 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xc48 0x1 0x6b 0x8c4 0x5c0a4395 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xc48 0x1 0x55 0x8c4 0x5c0a4395 SophosEndpointSecurityandControl sophos
0x4 SDDS2Update 0x32 0xc48 0x1 0x6b 0x8c4 0x5c0a4398 SophosEndpointSecurityandControl sophos
0x4 ALUpdate 0x32 0xc48 0x1 0xa3 0x8c4 0x5c0a4398
0x4 ALUpdate 0x32 0xc48 0x1 0x52 0x8c4 0x5c0a4398
0x4 ALUpdate 0x32 0xc48 0x1 0x7b 0x8c4 0x5c0a4399

  • 0 in reply to r nair

    Fullscreen 8154.SophosUpdate.log Download 
    2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain =========================
2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain SophosUpdate is starting.
2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain AutoUpdate version      : 3.1.0
2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain SophosUpdate version    : 3.1.0.108
2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain Build                   : 95206
2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain =========================
2018-12-07T09:43:44.508Z [ 2292] INFO  WinMain Set process security
2018-12-07T09:43:44.518Z [ 2292] INFO  WinMain Initialise COM.
2018-12-07T09:43:44.518Z [ 2292] INFO  WinMain Load config.
2018-12-07T09:43:44.528Z [ 2292] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 739 bytes.
2018-12-07T09:43:44.528Z [ 2292] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 178 bytes.
2018-12-07T09:43:44.528Z [ 2292] INFO  WinMain Create registry reporter.
2018-12-07T09:43:44.528Z [ 2292] INFO  WinMain Load state.
2018-12-07T09:43:44.538Z [ 2292] INFO  StatePersister::Load State file not present C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-12-07T09:43:44.538Z [ 2292] INFO  WinMain Create progress reporter.
2018-12-07T09:43:44.558Z [ 2292] INFO  WinMain Create language neutral logger.
2018-12-07T09:43:44.558Z [ 2292] INFO  WinMain Create downloader.
2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create installer.
2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create adapter writer.
2018-12-07T09:43:44.568Z [ 2292] INFO  IPCBase::IPCBase IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create completion reporter.
2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Create update logic.
2018-12-07T09:43:44.568Z [ 2292] INFO  WinMain Performing update.
2018-12-07T09:43:44.568Z [ 2292] INFO  UpdateLogic::Update Reporting update start.
2018-12-07T09:43:44.568Z [ 2164] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
2018-12-07T09:43:44.568Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend started
2018-12-07T09:43:44.568Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-12-07T09:43:44.578Z [ 2292] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2018-12-07T09:43:44.578Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2018-12-07T09:43:44.578Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-12-07T09:43:44.608Z [ 2292] INFO  UpdateLogic::SyncAndInstall Syncing products.
2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal Updating from Sophos Location: http://dci.sophosupd.com/cloudupdate
2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal Username: administrator
2018-12-07T09:43:44.608Z [ 2292] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
2018-12-07T09:43:44.608Z [ 2292] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
2018-12-07T09:43:57.947Z [ 2292] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
2018-12-07T09:43:59.349Z [ 2292] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
2018-12-07T09:43:59.349Z [ 2292] ERROR SUL-Log [E21569] Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/cloudupdate
2018-12-07T09:43:59.359Z [ 2292] INFO  SUL-Log [I23158] No proxy was used.
2018-12-07T09:43:59.359Z [ 2292] INFO  SUL-Log [I96736] Looking for package cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
2018-12-07T09:43:59.359Z [ 2292] ERROR SUL-Log [E35364] Out of update sources
2018-12-07T09:43:59.359Z [ 2292] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise
2018-12-07T09:43:59.359Z [ 2292] INFO  UpdateLogic::SyncAndInstall Saving state.
2018-12-07T09:43:59.359Z [ 2292] INFO  StatePersister::Save Writing state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-12-07T09:43:59.359Z [ 2292] WARN  StatePersister::Save State file was not created C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-12-07T09:43:59.359Z [ 2292] INFO  UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
2018-12-07T09:43:59.359Z [ 2292] ERROR RegistryReporter::SetUpdateStatus SetUpdateStatus: Failed to open key (Software\Sophos\AutoUpdate\UpdateStatus): 5
2018-12-07T09:44:00.390Z [ 2292] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>ESHSXP</Insert><Insert>http://dci.sophosupd.com/cloudupdate</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of ESHSXP failed from server http://dci.sophosupd.com/cloudupdate</ReadableMessage></Config>
2018-12-07T09:44:00.390Z [ 2292] INFO  WinMain SophosUpdate has completed with the result 0.
2018-12-07T09:44:00.390Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Listener not ready starting to wait
2018-12-07T09:44:01.392Z [ 2164] INFO  IPCSender::ProcessSend IPCSender::ProcessSend exiting
2018-12-07T09:44:01.392Z [ 2164] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2018-12-07T09:44:01.392Z [ 2292] INFO  StatePersister::Save Writing state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-12-07T09:44:01.392Z [ 2292] WARN  StatePersister::Save State file was not created C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml

  • 0 in reply to r nair

    Hello r nair,

    ERROR: [E21569] Couldn't authenticate user for resource with host server
    are the credentials correct? Is your license still valid? You should be able to download the current package in this case.

    Christian

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