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SEC 5.5 - Download security software wizard, fresh install

Hello,

     Im hoping somebody may be able to point me in the right direction here with a fresh install of SEC 5.5

 

Situation: We have an old server with SEC 5.2.2, the box is near dead and we have installed 5.5 on a new server. The install worked fine and everything seems to run OK. I am new going through the Download Security Software wizrd and when i enter our license username and password in, it accepts it (if i intentionally try to put the wrong credentials in then it give a logon failed message) it pauses for a short while and then we get a message to say the following:

 

Enterprise console is trying to download product information that is needed for the next step. this could take several minutes, Do you want to continue waiting?

 

When i select yes, it pauses for about few minutes before showing the same message again. I hit yes over 20 in a row times to absolutely no avail.

We have confirmed that we can indeed connect to the update pages over pot 80. 

I have raised this with support but i cant get through to them and ive not had anything back for a day or so with them now, this is really holding up our plans so any help is massively appreciated 



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Parents
  • Hello tom vear,

    please check the SUMTrace log in %ProgramData%\Sophos\Update Manager\Logs\. This should tell what it's about to do and what fails.

    Christian

  • Hi, i can only see a log file viewer, when i open that i can see three logs the repeat once an hour on a repeat basis 

     

    25/05/2018 07:29:51 Error Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

    25/05/2018 07:29:51 Error Version information for product 'Sophos Update Manager' was not gathered by dispatcher 'DispatcherSupplements-2018-05-25T06-29-51-79', as the last synchronization of that product failed.

    25/05/2018 07:29:51 Error Synchronize operation failed when synchronizing the protection data for product release 'Sophos Update Manager'. Details: No update sources.

     

    When i try to run through the 'Download Security software wizard, it produces the following logs:

    25/05/2018 09:08:16 Information Update source is available.

    25/05/2018 09:08:19 Information Update source status was checked successfully.

    25/05/2018 09:08:21 Information Update source attributes were obtained successfully.

     

     

    When i click no to waiting, it produces an extra log;

    25/05/2018 09:09:27 Success The decode operation was successful.

     

    Any ideas?

    Thanks

     

  • Hello tom vear,

    i can only see a log file viewer
    the SUMTrace logs in the mentioned %ProgramData% location are plain text files that can simply be viewed with an editor.
    The decode operation was successful
    suggests that, well, it now succeeded. A very long time since I've used the wizard, thus I don't know whether a subscription is created when you don't wait. Though I assume that there'll be a Recommended subscription with the Windows platform selected. Please check the Software Subscriptions in the Update Managers view and also the Last updated column under Update managers, should be a timestamp, if it says Never then the subscription might be empty.

    Christian

  • Thanks for your help! Im struggling a bit with this software, ive still not actually heard back about the support ticket

    I found the logs requested in program data, is there anything in hear that could give clues to the issue?:

     

     

    2018-05-25 10:25:20 : Fri May 25 10:25:20 2018 - No action
    2018-05-25 10:25:20 : Fri May 25 10:25:20 2018 - No action
    2018-05-25 10:25:21 : Fri May 25 10:25:21 2018 - No action
    2018-05-25 10:26:22 : Fri May 25 10:26:22 2018 - ACTION
    2018-05-25 10:26:22 : Cmd-ALL << [I1018][DispatcherPrograms-2018-05-25T09-26-22-2][1] Started dispatcher with ID 'DispatcherPrograms-2018-05-25T09-26-22-2'. It will run 1 events.
    2018-05-25 10:26:22 : Cmd-ALL << [I1021][ActionSyncPrograms][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' started...
    2018-05-25 10:26:22 : <Info> License state is initialised to: 1
    2018-05-25 10:26:22 : <Info> Modifying file according to license state 1
    2018-05-25 10:26:22 : <Info> Downloading and processing customer file data...
    2018-05-25 10:26:22 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 10:26:22 : <Info> Downloading remote customer file.
    2018-05-25 10:26:22 : EventLog: 3758112771 1 Inserts:> "Failed to download valid remote customer file content."
    2018-05-25 10:26:22 : Cmd-ALL << [E4003][Failed to download valid remote customer file content.] Synchronise operation failed: Failed to download valid remote customer file content.
    2018-05-25 10:26:22 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' failed!
    2018-05-25 10:26:22 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' started...
    2018-05-25 10:26:22 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 10:26:22 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 10:26:22 : Cmd-ALL << [E402D][DispatcherPrograms-2018-05-25T09-26-22-2][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2018-05-25T09-26-22-2' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 10:26:22 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' succeeded!
    2018-05-25 10:26:22 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' started...
    2018-05-25 10:26:22 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 10:26:22 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 10:26:22 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' failed!
    2018-05-25 10:26:22 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' started...
    2018-05-25 10:26:22 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-05-25T09-26-22-2] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-05-25T09-26-22-2' could not execute.
    2018-05-25 10:26:22 : Cmd-ALL << [E400E][DispatcherPrograms-2018-05-25T09-26-22-2] Event with dispatcher ID 'DispatcherPrograms-2018-05-25T09-26-22-2' failed to execute.
    2018-05-25 10:26:22 : Cmd-ALL << [I1020][DispatcherPrograms-2018-05-25T09-26-22-2] All events with dispatcher ID 'DispatcherPrograms-2018-05-25T09-26-22-2' complete.
    2018-05-25 10:26:22 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 10:26:22 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 10:26:22 : Cmd-Sock-916 <<
    2018-05-25 10:26:22 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 10:26:22 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 10:26:22 : Cmd-Sock-916 <<
    2018-05-25 10:26:23 : Fri May 25 10:26:23 2018 - No action
    2018-05-25 10:26:23 : Fri May 25 10:26:23 2018 - No action
    2018-05-25 10:27:24 : Fri May 25 10:27:24 2018 - No action
    2018-05-25 10:27:25 : Fri May 25 10:27:25 2018 - No action
    2018-05-25 10:27:25 : Fri May 25 10:27:25 2018 - No action
    2018-05-25 10:28:27 : Fri May 25 10:28:27 2018 - No action
    2018-05-25 10:28:28 : Fri May 25 10:28:28 2018 - No action
    2018-05-25 10:28:28 : Fri May 25 10:28:28 2018 - No action
    2018-05-25 10:29:29 : Fri May 25 10:29:29 2018 - No action
    2018-05-25 10:29:30 : Fri May 25 10:29:30 2018 - No action
    2018-05-25 10:29:30 : Fri May 25 10:29:30 2018 - ACTION
    2018-05-25 10:29:30 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T09-29-30-8][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T09-29-30-8'. It will run 1 events.
    2018-05-25 10:29:30 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T09-29-30-8] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T09-29-30-8' started...
    2018-05-25 10:29:30 : <Info> License state is initialised to: 1
    2018-05-25 10:29:30 : <Info> Modifying file according to license state 1
    2018-05-25 10:29:30 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 10:29:30 : <Info> Downloading and processing customer file data...
    2018-05-25 10:29:30 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 10:29:30 : <Info> Loading warehouses...
    2018-05-25 10:29:30 : <Info> Adding packages to sync...
    2018-05-25 10:29:30 : <Info> Finding dependencies...
    2018-05-25 10:29:30 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 10:29:30 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 10:29:30 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T09-29-30-8] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T09-29-30-8' failed!
    2018-05-25 10:29:30 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T09-29-30-8] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-29-30-8' started...
    2018-05-25 10:29:30 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 10:29:30 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 10:29:30 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T09-29-30-8][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T09-29-30-8' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 10:29:30 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T09-29-30-8] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-29-30-8' succeeded!
    2018-05-25 10:29:30 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T09-29-30-8] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-29-30-8' started...
    2018-05-25 10:29:30 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 10:29:31 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 10:29:31 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T09-29-30-8] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-29-30-8' failed!
    2018-05-25 10:29:31 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T09-29-30-8] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T09-29-30-8' failed to execute.
    2018-05-25 10:29:31 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T09-29-30-8] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T09-29-30-8' complete.
    2018-05-25 10:29:31 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 10:29:31 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 10:29:31 : Cmd-Sock-916 <<
    2018-05-25 10:29:31 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 10:29:31 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 10:29:31 : Cmd-Sock-916 <<
    2018-05-25 10:30:32 : Fri May 25 10:30:32 2018 - No action
    2018-05-25 10:30:32 : Fri May 25 10:30:32 2018 - No action
    2018-05-25 10:30:32 : Fri May 25 10:30:32 2018 - No action
    2018-05-25 10:31:34 : Fri May 25 10:31:34 2018 - No action
    2018-05-25 10:31:35 : Fri May 25 10:31:35 2018 - No action
    2018-05-25 10:31:35 : Fri May 25 10:31:35 2018 - No action
    2018-05-25 10:32:36 : Fri May 25 10:32:36 2018 - No action
    2018-05-25 10:32:37 : Fri May 25 10:32:37 2018 - No action
    2018-05-25 10:32:37 : Fri May 25 10:32:37 2018 - No action
    2018-05-25 10:33:39 : Fri May 25 10:33:39 2018 - No action
    2018-05-25 10:33:40 : Fri May 25 10:33:40 2018 - No action
    2018-05-25 10:33:40 : Fri May 25 10:33:40 2018 - No action
    2018-05-25 10:34:41 : Fri May 25 10:34:41 2018 - No action
    2018-05-25 10:34:42 : Fri May 25 10:34:42 2018 - No action
    2018-05-25 10:34:42 : Fri May 25 10:34:42 2018 - No action
    2018-05-25 10:35:43 : Fri May 25 10:35:43 2018 - No action
    2018-05-25 10:35:44 : Fri May 25 10:35:44 2018 - No action
    2018-05-25 10:35:44 : Fri May 25 10:35:44 2018 - No action
    2018-05-25 10:36:46 : Fri May 25 10:36:46 2018 - No action
    2018-05-25 10:36:47 : Fri May 25 10:36:47 2018 - No action
    2018-05-25 10:36:47 : Fri May 25 10:36:47 2018 - No action
    2018-05-25 10:37:48 : Fri May 25 10:37:48 2018 - No action
    2018-05-25 10:37:49 : Fri May 25 10:37:49 2018 - No action
    2018-05-25 10:37:49 : Fri May 25 10:37:49 2018 - No action
    2018-05-25 10:38:51 : Fri May 25 10:38:51 2018 - No action
    2018-05-25 10:38:51 : Fri May 25 10:38:51 2018 - No action
    2018-05-25 10:38:51 : Fri May 25 10:38:51 2018 - No action
    2018-05-25 10:39:53 : Fri May 25 10:39:53 2018 - No action
    2018-05-25 10:39:54 : Fri May 25 10:39:54 2018 - ACTION
    2018-05-25 10:39:54 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T09-39-54-9][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T09-39-54-9'. It will run 1 events.
    2018-05-25 10:39:54 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T09-39-54-9] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T09-39-54-9' started...
    2018-05-25 10:39:54 : <Info> License state is initialised to: 1
    2018-05-25 10:39:54 : <Info> Modifying file according to license state 1
    2018-05-25 10:39:54 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 10:39:54 : <Info> Downloading and processing customer file data...
    2018-05-25 10:39:54 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 10:39:54 : <Info> Loading warehouses...
    2018-05-25 10:39:54 : Fri May 25 10:39:54 2018 - No action
    2018-05-25 10:39:54 : <Info> Adding packages to sync...
    2018-05-25 10:39:54 : <Info> Finding dependencies...
    2018-05-25 10:39:54 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 10:39:54 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 10:39:54 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T09-39-54-9] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T09-39-54-9' failed!
    2018-05-25 10:39:54 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T09-39-54-9] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-39-54-9' started...
    2018-05-25 10:39:54 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 10:39:54 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 10:39:54 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T09-39-54-9][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T09-39-54-9' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 10:39:54 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T09-39-54-9] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-39-54-9' succeeded!
    2018-05-25 10:39:54 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T09-39-54-9] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-39-54-9' started...
    2018-05-25 10:39:54 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 10:39:54 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 10:39:54 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T09-39-54-9] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T09-39-54-9' failed!
    2018-05-25 10:39:54 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T09-39-54-9] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T09-39-54-9' failed to execute.
    2018-05-25 10:39:54 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T09-39-54-9] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T09-39-54-9' complete.
    2018-05-25 10:39:54 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 10:39:54 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 10:39:54 : Cmd-Sock-916 <<
    2018-05-25 10:39:54 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 10:39:54 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 10:39:54 : Cmd-Sock-916 <<
    2018-05-25 10:40:55 : Fri May 25 10:40:55 2018 - No action
    2018-05-25 10:40:56 : Fri May 25 10:40:56 2018 - No action
    2018-05-25 10:40:56 : Fri May 25 10:40:56 2018 - No action
    2018-05-25 10:41:58 : Fri May 25 10:41:58 2018 - No action
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    2018-05-25 10:41:58 : Fri May 25 10:41:58 2018 - No action
    2018-05-25 10:43:00 : Fri May 25 10:43:00 2018 - No action
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  • Hello tom vear,

    is there a sumcf.dat in %ProgramData%\Sophos\Update Manager\Update Manager\Warehouse\catalogue\?
    If you open the Recommended subscription in the Update managers view, what does it say for License family?

    If I understand correctly there was (or maybe still is) a problem on the backend - is SUM still working on the 5.2.2 server (though then it should also work on 5.5.0)? If it does - is there perhaps a gateway firewall with some exceptions for the old SEC/SUM?

    Christian

  • Thanks QC

    Tom - Can you share the latest SUM Trace Log on the case so that I can quickly review it for you?

  • Please see below:

     

    2018-05-25 10:58:37 : Fri May 25 10:58:37 2018 - No action
    2018-05-25 10:59:38 : Fri May 25 10:59:38 2018 - No action
    2018-05-25 10:59:39 : Fri May 25 10:59:39 2018 - No action
    2018-05-25 10:59:39 : Fri May 25 10:59:39 2018 - No action
    2018-05-25 11:00:40 : Fri May 25 11:00:40 2018 - No action
    2018-05-25 11:00:41 : Fri May 25 11:00:41 2018 - ACTION
    2018-05-25 11:00:41 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T10-00-41-11][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T10-00-41-11'. It will run 1 events.
    2018-05-25 11:00:41 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' started...
    2018-05-25 11:00:41 : <Info> License state is initialised to: 1
    2018-05-25 11:00:41 : <Info> Modifying file according to license state 1
    2018-05-25 11:00:41 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 11:00:41 : <Info> Downloading and processing customer file data...
    2018-05-25 11:00:41 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:00:41 : <Info> Loading warehouses...
    2018-05-25 11:00:41 : <Info> Adding packages to sync...
    2018-05-25 11:00:41 : <Info> Finding dependencies...
    2018-05-25 11:00:41 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 11:00:41 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 11:00:41 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' failed!
    2018-05-25 11:00:41 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' started...
    2018-05-25 11:00:41 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:00:41 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:00:41 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T10-00-41-11][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T10-00-41-11' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:00:41 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' succeeded!
    2018-05-25 11:00:41 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' started...
    2018-05-25 11:00:41 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:00:41 : Fri May 25 11:00:41 2018 - No action
    2018-05-25 11:00:41 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:00:41 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' failed!
    2018-05-25 11:00:41 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T10-00-41-11] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T10-00-41-11' failed to execute.
    2018-05-25 11:00:41 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T10-00-41-11] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T10-00-41-11' complete.
    2018-05-25 11:00:41 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:00:41 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:00:41 : Cmd-Sock-916 <<
    2018-05-25 11:00:41 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:00:41 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:00:41 : Cmd-Sock-916 <<
    2018-05-25 11:01:43 : Fri May 25 11:01:43 2018 - No action
    2018-05-25 11:01:43 : Fri May 25 11:01:43 2018 - No action
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    2018-05-25 11:06:56 : Fri May 25 11:06:56 2018 - No action
    2018-05-25 11:07:57 : Fri May 25 11:07:57 2018 - No action
    2018-05-25 11:07:58 : Fri May 25 11:07:58 2018 - No action
    2018-05-25 11:07:58 : Fri May 25 11:07:58 2018 - No action
    2018-05-25 11:08:59 : Fri May 25 11:08:59 2018 - No action
    2018-05-25 11:09:00 : Fri May 25 11:09:00 2018 - No action
    2018-05-25 11:09:00 : Fri May 25 11:09:00 2018 - No action
    2018-05-25 11:10:02 : Fri May 25 11:10:02 2018 - No action
    2018-05-25 11:10:03 : Fri May 25 11:10:03 2018 - No action
    2018-05-25 11:10:03 : Fri May 25 11:10:03 2018 - No action
    2018-05-25 11:11:04 : Fri May 25 11:11:04 2018 - No action
    2018-05-25 11:11:05 : Fri May 25 11:11:05 2018 - ACTION
    2018-05-25 11:11:06 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T10-11-05-12][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T10-11-05-12'. It will run 1 events.
    2018-05-25 11:11:06 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' started...
    2018-05-25 11:11:06 : Fri May 25 11:11:05 2018 - No action
    2018-05-25 11:11:06 : <Info> License state is initialised to: 1
    2018-05-25 11:11:06 : <Info> Modifying file according to license state 1
    2018-05-25 11:11:06 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 11:11:06 : <Info> Downloading and processing customer file data...
    2018-05-25 11:11:06 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:11:06 : <Info> Loading warehouses...
    2018-05-25 11:11:06 : <Info> Adding packages to sync...
    2018-05-25 11:11:06 : <Info> Finding dependencies...
    2018-05-25 11:11:06 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 11:11:06 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 11:11:06 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' failed!
    2018-05-25 11:11:06 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' started...
    2018-05-25 11:11:06 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:11:06 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:11:06 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T10-11-05-12][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T10-11-05-12' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:11:06 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' succeeded!
    2018-05-25 11:11:06 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' started...
    2018-05-25 11:11:06 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:11:06 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:11:06 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' failed!
    2018-05-25 11:11:06 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T10-11-05-12] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T10-11-05-12' failed to execute.
    2018-05-25 11:11:06 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T10-11-05-12] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T10-11-05-12' complete.
    2018-05-25 11:11:06 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:11:06 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:11:06 : Cmd-Sock-916 <<
    2018-05-25 11:11:06 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:11:06 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:11:06 : Cmd-Sock-916 <<
    2018-05-25 11:12:06 : Fri May 25 11:12:06 2018 - No action
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    2018-05-25 11:15:15 : Fri May 25 11:15:15 2018 - No action
    2018-05-25 11:16:16 : Fri May 25 11:16:16 2018 - No action
    2018-05-25 11:16:18 : Fri May 25 11:16:18 2018 - No action
    2018-05-25 11:16:18 : Fri May 25 11:16:18 2018 - No action
    2018-05-25 11:17:18 : Fri May 25 11:17:18 2018 - No action
    2018-05-25 11:17:20 : Fri May 25 11:17:20 2018 - No action
    2018-05-25 11:17:20 : Fri May 25 11:17:20 2018 - No action
    2018-05-25 11:18:21 : Fri May 25 11:18:21 2018 - No action
    2018-05-25 11:18:22 : Fri May 25 11:18:22 2018 - No action
    2018-05-25 11:18:22 : Fri May 25 11:18:22 2018 - No action
    2018-05-25 11:19:23 : Fri May 25 11:19:23 2018 - No action
    2018-05-25 11:19:25 : Fri May 25 11:19:25 2018 - No action
    2018-05-25 11:19:25 : Fri May 25 11:19:25 2018 - No action
    2018-05-25 11:20:25 : Fri May 25 11:20:25 2018 - No action
    2018-05-25 11:20:27 : Fri May 25 11:20:27 2018 - No action
    2018-05-25 11:20:27 : Fri May 25 11:20:27 2018 - No action
    2018-05-25 11:21:28 : Fri May 25 11:21:28 2018 - No action
    2018-05-25 11:21:30 : Fri May 25 11:21:30 2018 - No action
    2018-05-25 11:21:30 : Fri May 25 11:21:30 2018 - ACTION
    2018-05-25 11:21:30 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T10-21-30-13][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T10-21-30-13'. It will run 1 events.
    2018-05-25 11:21:30 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' started...
    2018-05-25 11:21:30 : <Info> License state is initialised to: 1
    2018-05-25 11:21:30 : <Info> Modifying file according to license state 1
    2018-05-25 11:21:30 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 11:21:30 : <Info> Downloading and processing customer file data...
    2018-05-25 11:21:30 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:21:30 : <Info> Loading warehouses...
    2018-05-25 11:21:30 : <Info> Adding packages to sync...
    2018-05-25 11:21:30 : <Info> Finding dependencies...
    2018-05-25 11:21:30 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 11:21:30 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 11:21:30 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' failed!
    2018-05-25 11:21:30 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' started...
    2018-05-25 11:21:30 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:21:30 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:21:30 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T10-21-30-13][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T10-21-30-13' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:21:30 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' succeeded!
    2018-05-25 11:21:30 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' started...
    2018-05-25 11:21:30 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:21:30 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:21:30 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' failed!
    2018-05-25 11:21:30 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T10-21-30-13] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T10-21-30-13' failed to execute.
    2018-05-25 11:21:30 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T10-21-30-13] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T10-21-30-13' complete.
    2018-05-25 11:21:30 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:21:30 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:21:30 : Cmd-Sock-916 <<
    2018-05-25 11:21:30 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:21:30 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:21:30 : Cmd-Sock-916 <<
    2018-05-25 11:22:30 : Fri May 25 11:22:30 2018 - No action
    2018-05-25 11:22:32 : Fri May 25 11:22:32 2018 - No action
    2018-05-25 11:22:32 : Fri May 25 11:22:32 2018 - No action
    2018-05-25 11:23:33 : Fri May 25 11:23:33 2018 - No action
    2018-05-25 11:23:34 : Fri May 25 11:23:34 2018 - No action
    2018-05-25 11:23:34 : Fri May 25 11:23:34 2018 - No action
    2018-05-25 11:24:35 : Fri May 25 11:24:35 2018 - No action
    2018-05-25 11:24:37 : Fri May 25 11:24:37 2018 - No action
    2018-05-25 11:24:37 : Fri May 25 11:24:37 2018 - No action
    2018-05-25 11:25:37 : Fri May 25 11:25:37 2018 - No action
    2018-05-25 11:25:39 : Fri May 25 11:25:39 2018 - No action
    2018-05-25 11:25:39 : Fri May 25 11:25:39 2018 - No action
    2018-05-25 11:26:40 : Fri May 25 11:26:40 2018 - No action
    2018-05-25 11:26:41 : Fri May 25 11:26:41 2018 - No action
    2018-05-25 11:26:42 : Fri May 25 11:26:42 2018 - No action
    2018-05-25 11:27:42 : Fri May 25 11:27:42 2018 - No action
    2018-05-25 11:27:44 : Fri May 25 11:27:44 2018 - No action
    2018-05-25 11:27:44 : Fri May 25 11:27:44 2018 - No action
    2018-05-25 11:28:44 : Fri May 25 11:28:44 2018 - ACTION
    2018-05-25 11:28:44 : Cmd-ALL << [I1018][DispatcherPrograms-2018-05-25T10-28-44-3][1] Started dispatcher with ID 'DispatcherPrograms-2018-05-25T10-28-44-3'. It will run 1 events.
    2018-05-25 11:28:44 : Cmd-ALL << [I1021][ActionSyncPrograms][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:44 : <Info> License state is initialised to: 1
    2018-05-25 11:28:44 : <Info> Modifying file according to license state 1
    2018-05-25 11:28:44 : <Info> Downloading and processing customer file data...
    2018-05-25 11:28:44 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:28:44 : <Info> Downloading remote customer file.
    2018-05-25 11:28:44 : EventLog: 3758112771 1 Inserts:> "Failed to download valid remote customer file content."
    2018-05-25 11:28:44 : Cmd-ALL << [E4003][Failed to download valid remote customer file content.] Synchronise operation failed: Failed to download valid remote customer file content.
    2018-05-25 11:28:44 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' failed!
    2018-05-25 11:28:44 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:44 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:28:44 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:28:44 : Cmd-ALL << [E402D][DispatcherPrograms-2018-05-25T10-28-44-3][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2018-05-25T10-28-44-3' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:28:44 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' succeeded!
    2018-05-25 11:28:45 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:45 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:28:45 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:28:45 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' failed!
    2018-05-25 11:28:45 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:45 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' could not execute.
    2018-05-25 11:28:45 : Cmd-ALL << [E400E][DispatcherPrograms-2018-05-25T10-28-44-3] Event with dispatcher ID 'DispatcherPrograms-2018-05-25T10-28-44-3' failed to execute.
    2018-05-25 11:28:45 : Cmd-ALL << [I1020][DispatcherPrograms-2018-05-25T10-28-44-3] All events with dispatcher ID 'DispatcherPrograms-2018-05-25T10-28-44-3' complete.
    2018-05-25 11:28:45 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:28:45 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:28:45 : Cmd-Sock-916 <<
    2018-05-25 11:28:45 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:28:45 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:28:45 : Cmd-Sock-916 <<
    2018-05-25 11:28:46 : Fri May 25 11:28:46 2018 - No action
    2018-05-25 11:28:46 : Fri May 25 11:28:46 2018 - No action

Reply
  • Please see below:

     

    2018-05-25 10:58:37 : Fri May 25 10:58:37 2018 - No action
    2018-05-25 10:59:38 : Fri May 25 10:59:38 2018 - No action
    2018-05-25 10:59:39 : Fri May 25 10:59:39 2018 - No action
    2018-05-25 10:59:39 : Fri May 25 10:59:39 2018 - No action
    2018-05-25 11:00:40 : Fri May 25 11:00:40 2018 - No action
    2018-05-25 11:00:41 : Fri May 25 11:00:41 2018 - ACTION
    2018-05-25 11:00:41 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T10-00-41-11][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T10-00-41-11'. It will run 1 events.
    2018-05-25 11:00:41 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' started...
    2018-05-25 11:00:41 : <Info> License state is initialised to: 1
    2018-05-25 11:00:41 : <Info> Modifying file according to license state 1
    2018-05-25 11:00:41 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 11:00:41 : <Info> Downloading and processing customer file data...
    2018-05-25 11:00:41 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:00:41 : <Info> Loading warehouses...
    2018-05-25 11:00:41 : <Info> Adding packages to sync...
    2018-05-25 11:00:41 : <Info> Finding dependencies...
    2018-05-25 11:00:41 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 11:00:41 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 11:00:41 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' failed!
    2018-05-25 11:00:41 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' started...
    2018-05-25 11:00:41 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:00:41 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:00:41 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T10-00-41-11][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T10-00-41-11' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:00:41 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' succeeded!
    2018-05-25 11:00:41 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' started...
    2018-05-25 11:00:41 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:00:41 : Fri May 25 11:00:41 2018 - No action
    2018-05-25 11:00:41 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:00:41 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-00-41-11] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-00-41-11' failed!
    2018-05-25 11:00:41 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T10-00-41-11] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T10-00-41-11' failed to execute.
    2018-05-25 11:00:41 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T10-00-41-11] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T10-00-41-11' complete.
    2018-05-25 11:00:41 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:00:41 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:00:41 : Cmd-Sock-916 <<
    2018-05-25 11:00:41 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:00:41 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:00:41 : Cmd-Sock-916 <<
    2018-05-25 11:01:43 : Fri May 25 11:01:43 2018 - No action
    2018-05-25 11:01:43 : Fri May 25 11:01:43 2018 - No action
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    2018-05-25 11:10:02 : Fri May 25 11:10:02 2018 - No action
    2018-05-25 11:10:03 : Fri May 25 11:10:03 2018 - No action
    2018-05-25 11:10:03 : Fri May 25 11:10:03 2018 - No action
    2018-05-25 11:11:04 : Fri May 25 11:11:04 2018 - No action
    2018-05-25 11:11:05 : Fri May 25 11:11:05 2018 - ACTION
    2018-05-25 11:11:06 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T10-11-05-12][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T10-11-05-12'. It will run 1 events.
    2018-05-25 11:11:06 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' started...
    2018-05-25 11:11:06 : Fri May 25 11:11:05 2018 - No action
    2018-05-25 11:11:06 : <Info> License state is initialised to: 1
    2018-05-25 11:11:06 : <Info> Modifying file according to license state 1
    2018-05-25 11:11:06 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 11:11:06 : <Info> Downloading and processing customer file data...
    2018-05-25 11:11:06 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:11:06 : <Info> Loading warehouses...
    2018-05-25 11:11:06 : <Info> Adding packages to sync...
    2018-05-25 11:11:06 : <Info> Finding dependencies...
    2018-05-25 11:11:06 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 11:11:06 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 11:11:06 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' failed!
    2018-05-25 11:11:06 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' started...
    2018-05-25 11:11:06 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:11:06 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:11:06 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T10-11-05-12][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T10-11-05-12' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:11:06 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' succeeded!
    2018-05-25 11:11:06 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' started...
    2018-05-25 11:11:06 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:11:06 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:11:06 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-11-05-12] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-11-05-12' failed!
    2018-05-25 11:11:06 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T10-11-05-12] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T10-11-05-12' failed to execute.
    2018-05-25 11:11:06 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T10-11-05-12] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T10-11-05-12' complete.
    2018-05-25 11:11:06 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:11:06 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:11:06 : Cmd-Sock-916 <<
    2018-05-25 11:11:06 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:11:06 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:11:06 : Cmd-Sock-916 <<
    2018-05-25 11:12:06 : Fri May 25 11:12:06 2018 - No action
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    2018-05-25 11:19:23 : Fri May 25 11:19:23 2018 - No action
    2018-05-25 11:19:25 : Fri May 25 11:19:25 2018 - No action
    2018-05-25 11:19:25 : Fri May 25 11:19:25 2018 - No action
    2018-05-25 11:20:25 : Fri May 25 11:20:25 2018 - No action
    2018-05-25 11:20:27 : Fri May 25 11:20:27 2018 - No action
    2018-05-25 11:20:27 : Fri May 25 11:20:27 2018 - No action
    2018-05-25 11:21:28 : Fri May 25 11:21:28 2018 - No action
    2018-05-25 11:21:30 : Fri May 25 11:21:30 2018 - No action
    2018-05-25 11:21:30 : Fri May 25 11:21:30 2018 - ACTION
    2018-05-25 11:21:30 : Cmd-ALL << [I1018][DispatcherSupplements-2018-05-25T10-21-30-13][1] Started dispatcher with ID 'DispatcherSupplements-2018-05-25T10-21-30-13'. It will run 1 events.
    2018-05-25 11:21:30 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' started...
    2018-05-25 11:21:30 : <Info> License state is initialised to: 1
    2018-05-25 11:21:30 : <Info> Modifying file according to license state 1
    2018-05-25 11:21:30 : <Info> Payload has changed. Attempting to start escalation.
    2018-05-25 11:21:30 : <Info> Downloading and processing customer file data...
    2018-05-25 11:21:30 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:21:30 : <Info> Loading warehouses...
    2018-05-25 11:21:30 : <Info> Adding packages to sync...
    2018-05-25 11:21:30 : <Info> Finding dependencies...
    2018-05-25 11:21:30 : <ERROR> Sync operation failed: The warehouse source list has been exhausted.
    2018-05-25 11:21:30 : Cmd-ALL << [E401F][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][No update sources.][RECOMMENDED][Unknown] Supplement synchronisation operation failed when synchronising payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1'. Details: No update sources.
    2018-05-25 11:21:30 : Cmd-ALL << [E400D][ActionSyncSupplements][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' failed!
    2018-05-25 11:21:30 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' started...
    2018-05-25 11:21:30 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:21:30 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:21:30 : Cmd-ALL << [E402D][DispatcherSupplements-2018-05-25T10-21-30-13][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherSupplements-2018-05-25T10-21-30-13' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:21:30 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' succeeded!
    2018-05-25 11:21:30 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' started...
    2018-05-25 11:21:30 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:21:30 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:21:30 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherSupplements-2018-05-25T10-21-30-13] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherSupplements-2018-05-25T10-21-30-13' failed!
    2018-05-25 11:21:30 : Cmd-ALL << [E400E][DispatcherSupplements-2018-05-25T10-21-30-13] Event with dispatcher ID 'DispatcherSupplements-2018-05-25T10-21-30-13' failed to execute.
    2018-05-25 11:21:30 : Cmd-ALL << [I1020][DispatcherSupplements-2018-05-25T10-21-30-13] All events with dispatcher ID 'DispatcherSupplements-2018-05-25T10-21-30-13' complete.
    2018-05-25 11:21:30 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:21:30 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:21:30 : Cmd-Sock-916 <<
    2018-05-25 11:21:30 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:21:30 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:21:30 : Cmd-Sock-916 <<
    2018-05-25 11:22:30 : Fri May 25 11:22:30 2018 - No action
    2018-05-25 11:22:32 : Fri May 25 11:22:32 2018 - No action
    2018-05-25 11:22:32 : Fri May 25 11:22:32 2018 - No action
    2018-05-25 11:23:33 : Fri May 25 11:23:33 2018 - No action
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    2018-05-25 11:24:35 : Fri May 25 11:24:35 2018 - No action
    2018-05-25 11:24:37 : Fri May 25 11:24:37 2018 - No action
    2018-05-25 11:24:37 : Fri May 25 11:24:37 2018 - No action
    2018-05-25 11:25:37 : Fri May 25 11:25:37 2018 - No action
    2018-05-25 11:25:39 : Fri May 25 11:25:39 2018 - No action
    2018-05-25 11:25:39 : Fri May 25 11:25:39 2018 - No action
    2018-05-25 11:26:40 : Fri May 25 11:26:40 2018 - No action
    2018-05-25 11:26:41 : Fri May 25 11:26:41 2018 - No action
    2018-05-25 11:26:42 : Fri May 25 11:26:42 2018 - No action
    2018-05-25 11:27:42 : Fri May 25 11:27:42 2018 - No action
    2018-05-25 11:27:44 : Fri May 25 11:27:44 2018 - No action
    2018-05-25 11:27:44 : Fri May 25 11:27:44 2018 - No action
    2018-05-25 11:28:44 : Fri May 25 11:28:44 2018 - ACTION
    2018-05-25 11:28:44 : Cmd-ALL << [I1018][DispatcherPrograms-2018-05-25T10-28-44-3][1] Started dispatcher with ID 'DispatcherPrograms-2018-05-25T10-28-44-3'. It will run 1 events.
    2018-05-25 11:28:44 : Cmd-ALL << [I1021][ActionSyncPrograms][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:44 : <Info> License state is initialised to: 1
    2018-05-25 11:28:44 : <Info> Modifying file according to license state 1
    2018-05-25 11:28:44 : <Info> Downloading and processing customer file data...
    2018-05-25 11:28:44 : <Info> Attempting to read back up customer file: catalogue/sumcf.bk
    2018-05-25 11:28:44 : <Info> Downloading remote customer file.
    2018-05-25 11:28:44 : EventLog: 3758112771 1 Inserts:> "Failed to download valid remote customer file content."
    2018-05-25 11:28:44 : Cmd-ALL << [E4003][Failed to download valid remote customer file content.] Synchronise operation failed: Failed to download valid remote customer file content.
    2018-05-25 11:28:44 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' failed!
    2018-05-25 11:28:44 : Cmd-ALL << [I1021][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:44 : GatherCurrencyData: Considering payload Payload-SDDM...
    2018-05-25 11:28:44 : GatherCurrencyData: Sync marked as failed, sending the abort.
    2018-05-25 11:28:44 : Cmd-ALL << [E402D][DispatcherPrograms-2018-05-25T10-28-44-3][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2018-05-25T10-28-44-3' on product with rigid name 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' has been aborted because the data has not been synchronised correctly.
    2018-05-25 11:28:44 : Cmd-ALL << [I0009][ActionGatherCurrencyData-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionGatherCurrencyData-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' succeeded!
    2018-05-25 11:28:45 : Cmd-ALL << [I1021][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:45 : <Info> WarehouseListData: Failure loading customer file content. Attempting to read backed up customer file...
    2018-05-25 11:28:45 : Cmd-ALL << [E402A][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED] The decode of payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2018-05-25 11:28:45 : Cmd-ALL << [E400D][ActionDecodeEverything-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionDecodeEverything-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' failed!
    2018-05-25 11:28:45 : Cmd-ALL << [I1021][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' started...
    2018-05-25 11:28:45 : Cmd-ALL << [I1017][ActionSelfUpdate-SDDM][DispatcherPrograms-2018-05-25T10-28-44-3] Action 'ActionSelfUpdate-SDDM' with caller 'DispatcherPrograms-2018-05-25T10-28-44-3' could not execute.
    2018-05-25 11:28:45 : Cmd-ALL << [E400E][DispatcherPrograms-2018-05-25T10-28-44-3] Event with dispatcher ID 'DispatcherPrograms-2018-05-25T10-28-44-3' failed to execute.
    2018-05-25 11:28:45 : Cmd-ALL << [I1020][DispatcherPrograms-2018-05-25T10-28-44-3] All events with dispatcher ID 'DispatcherPrograms-2018-05-25T10-28-44-3' complete.
    2018-05-25 11:28:45 : Cmd-Sock-916 >> DumpConfigXML default
    2018-05-25 11:28:45 : Cmd-Sock-916 << [R0000][<?xml version="1.0" encoding="utf-8" ?><Config><Action><ID>ActionDecodeEverything-SDDM</ID><Operation>Decode</Operation><Payload>Payload-SDDM</Payload><BaseDecodePath>./Decoded-SDDM</BaseDecodePath></Action><Action><ID>ActionGatherCurrencyData-SDDM</ID><Operation>GatherCurrencyData</Operation><Payload>Payload-SDDM</Payload><DisableReentrancyOptimisation></DisableReentrancyOptimisation></Action><Action><ID>ActionSelfUpdate-SDDM</ID><Operation>SelfUpdate</Operation><Dependency>ActionDecodeEverything-SDDM</Dependency><DecodeAction>ActionDecodeEverything-SDDM</DecodeAction><Payload>Payload-SDDM</Payload></Action><Action><ID>ActionSyncPrograms</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription></Action><Action><ID>ActionSyncSupplements</ID><Operation>Synchronise</Operation><Subscription>SubscriptionGlobal</Subscription><SupplementsOnly></SupplementsOnly></Action><Dispatcher><ID>DispatcherPrograms</ID><Type>Programs</Type><Schedule>SchedulePrograms</Schedule><Event>EventPrograms</Event></Dispatcher><Dispatcher><ID>DispatcherSupplements</ID><Type>Supplements</Type><Schedule>ScheduleSupplements</Schedule><Event>EventSupplements</Event></Dispatcher><Event><ID>EventPrograms</ID><Action>ActionSyncPrograms</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action><Action>ActionSelfUpdate-SDDM</Action></Event><Event><ID>EventSupplements</ID><Action>ActionSyncSupplements</Action><Action>ActionGatherCurrencyData-SDDM</Action><Action>ActionDecodeEverything-SDDM</Action></Event><LogSettings><ID>LangIndLog</ID><MaxAge>20</MaxAge><MaxSize>500</MaxSize></LogSettings><Payload><ID>Payload-SDDM</ID><Warehouse>sdds.local</Warehouse><RigidName>A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1</RigidName><Version>RECOMMENDED</Version><BaseVersion>1</BaseVersion></Payload><Schedule><ID>SchedulePrograms</ID><TimeBlock>TimeBlock-Programs-0</TimeBlock></Schedule><Schedule><ID>ScheduleSupplements</ID><TimeBlock>TimeBlock-Supplements-0</TimeBlock></Schedule><Subscription><ID>SubscriptionGlobal</ID><Payload>Payload-SDDM</Payload></Subscription><TimeBlock><ID>TimeBlock-Programs-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>1:00</Interval></TimeBlock><TimeBlock><ID>TimeBlock-Supplements-0</ID><StartTime>0:00</StartTime><Duration>24:00</Duration><Interval>0:10</Interval></TimeBlock></Config>] Dumped 16 objects.
    2018-05-25 11:28:45 : Cmd-Sock-916 <<
    2018-05-25 11:28:45 : Cmd-Sock-916 >> DumpDefaultTargetSite
    2018-05-25 11:28:45 : Cmd-Sock-916 << [R0000][C:\ProgramData\Sophos\Update Manager\Update Manager\][\\SQL01\SophosUpdate][SARNER\SophosManagement][BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=] Local path: C:\ProgramData\Sophos\Update Manager\Update Manager\ Remote path: \\SQL01\SophosUpdate Username: SARNER\SophosManagement Obfuscated password: BwigC1iU+322LQ3rGpmYmi1t6QGjCkvB7uw=
    2018-05-25 11:28:45 : Cmd-Sock-916 <<
    2018-05-25 11:28:46 : Fri May 25 11:28:46 2018 - No action
    2018-05-25 11:28:46 : Fri May 25 11:28:46 2018 - No action

Children
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