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Sophos Endpoint Update Failed.

Serhad Makbuloglu over 6 years ago

Hello All,

All Client same error message, Sophos Update failed. Where is the view detail log file, Sophos or Client Machine?

Thanks.

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0 QC over 6 years ago

Hello Serhad Makbuloglu,

managed by Central or SEC? There are two main update failures - either the download or the install of one or more components failed.
Update logs are the ALUpdate logs in %ProgramData%\Sophos\AutoUpdate\Logs\, Install (Uninstall, CustomActions) logs are in %windor%\Temp\. That all endpoints show the same error suggests an updating problem - do you update via UNC or HTTP? What is the error message?

Christian
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0 Serhad Makbuloglu over 6 years ago in reply to QC

Yes, We use SEC. I have use UNC for update. This problem solved, open SMB port.

Another problem, Automatic Sync Install not working. Manuel install or manuel push working.
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0 QC over 6 years ago in reply to Serhad Makbuloglu

Hello Serhad Makbuloglu,

in the future please start a new thread for another problem.

AD Sync with automatic install performs the same procedure as Protect Computers. If the latter works the former should too. Please note though that automatic install is not retried - if the first attempt for a certain computer has failed no further attempt will be made.

Christian
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0 Serhad Makbuloglu over 6 years ago in reply to QC

ok next time create new thread.

AD Sync settings below. Configuration correct but now working automatic deployment.
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0 QC over 6 years ago in reply to Serhad Makbuloglu

Hello Serhad Makbuloglu,

automatic protection is attempted when a computer is sync'ed with (i.e. imported from) AD for the first time. Automatic protection fails when the computer isn't running or not yet configured to allow protection from the console at this time. SEC should display an error message for the computer in this case. As said, no further attempt is made if the first one fails.

Christian
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0 Serhad Makbuloglu over 6 years ago in reply to QC

How many retried automatically install sophos, only one or every 5 minutes?
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0 QC over 6 years ago in reply to Serhad Makbuloglu

Hello Serhad Makbuloglu,

automatic protection is tried only one time - it is not retried.

Christian
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0 Serhad Makbuloglu over 6 years ago in reply to QC

I think always check computer and install sophos.

Where is the change one time options QC?
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0 QC over 6 years ago in reply to Serhad Makbuloglu

Hello Serhad Makbuloglu,

I'm afraid, there is no option to change this.
If the automatic install has failed make sure the computer is ready and use Protect Computers.

Christian
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0 QC over 6 years ago in reply to Serhad Makbuloglu

Hello Serhad Makbuloglu,

I'm afraid, there is no option to change this.
If the automatic install has failed make sure the computer is ready and use Protect Computers.

Christian
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