Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 9 replies
  • Subscribers 4 subscribers
  • Views 31488 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Endpoint Update Failed.

Serhad Makbuloglu

Hello All,

All Client same error message, Sophos Update failed. Where is the view detail log file, Sophos or Client Machine?

Thanks.



This thread was automatically locked due to age.
Parents
  • 0

    Hello Serhad Makbuloglu,

    managed by Central or SEC? There are two main update failures - either the download or the install of one or more components failed.
    Update logs are the ALUpdate logs in %ProgramData%\Sophos\AutoUpdate\Logs\,  Install (Uninstall, CustomActions) logs are in %windor%\Temp\. That all endpoints show the same error suggests an updating problem - do you update via UNC or HTTP? What is the error message?

    Christian

  • 0 in reply to QC

    Yes, We use SEC. I have use UNC for update. This problem solved, open SMB port.

    Another problem, Automatic Sync Install not working. Manuel install or manuel push working.

  • 0 in reply to Serhad Makbuloglu

    Hello Serhad Makbuloglu,

    in the future please start a new thread for another problem.

    AD Sync with automatic install performs the same procedure as Protect Computers. If the latter works the former should too. Please note though that automatic install is not retried - if the first attempt for a certain computer has failed no further attempt will be made.

    Christian

  • 0 in reply to QC

    ok next time create new thread.

    AD Sync settings below. Configuration correct but now working automatic deployment.

Reply Children
Unfiltered HTML