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Incomplete 10.4.15 Installation for SSL Decrypt

Brian1941 8 months ago

On my MacBoop Pro M1 with Ventura, 16.5 (18615.3.12.11.2), I just rebooted after the 10.4.15 installation. When I logged in, I did not get the dialog to install the Sophos Trusted Certificate, nod did I get the 'Fix Certificate Error' message. Everything in the Self Help is green. Sophos Modern Web Intelligence isn't in the services list, but Sophos Web Intelligence is. SSL/TLS decryption of HTTPS websites is on in Central.

Any ideas what's going on?

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salexander 8 months ago +1 verified

in past EAP deployments, if I recall correctly, there is a certain amount of randomness at beginning of deployment before "all the floodgates are let loose". another possibility: you have one device, but…

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+1 salexander 8 months ago

in past EAP deployments, if I recall correctly, there is a certain amount of randomness at beginning of deployment before "all the floodgates are let loose".
another possibility: you have one device, but not the other, associated with EAP.
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0 Brian1941 8 months ago in reply to salexander

salexander So adding the laptops to EAP worked for the M1 MacBook, but not the Intel MacBook. I reinstalled the software, but it didn't do the dialog to install the certificate, and I don't get the 'Fix Certificate Error' message.
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0 salexander 8 months ago in reply to Brian1941

re: Intel MacBook...

hmmm... not sure why Intel MacBook is not being added.
on my side, I have not seen the "Fix Certificate Error" message on my EAP-assignged assets, but I have not rebooted them yet. I will do that at the end of day today and test.
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0 Brian1941 8 months ago in reply to salexander

It started working...don't know how, or why. I rebooted about 15 times and on the last time it worked. Thanks for the help.
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0 Brian1941 8 months ago in reply to salexander

It started working...don't know how, or why. I rebooted about 15 times and on the last time it worked. Thanks for the help.
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