Incomplete 10.4.15 Installation for SSL Decrypt

But...on my Studio the installation worked just fine.  I'm going to uninstall/install Endpoint on the laptop.

MacBook doesn't show the dialog to install the certificate, and I don't get the 'Fix Certificate Error' message.  Any ideas?

On my Intel silicon MacBook, I have the same problems, i.e.,  it doesn't show the dialog to install the certificate, and I don't get the 'Fix Certificate Error' message.

Any ideas?

in past EAP deployments, if I recall correctly, there is a certain amount of randomness at beginning of deployment before "all the floodgates are let loose".
another possibility: you have one device, but not the other, associated with EAP.

That was it--laptops were not in the EAP, thanks.

salexander So adding the laptops to EAP worked for the M1 MacBook, but not the Intel MacBook.  I reinstalled the software, but it didn't do the dialog to install the certificate, and I don't get the 'Fix Certificate Error' message.

re: Intel MacBook...

hmmm... not sure why Intel MacBook is not being added.
on my side, I have not seen the "Fix Certificate Error" message on my EAP-assignged assets, but I have not rebooted them yet. I will do that at the end of day today and test.

It started working...don't know how, or why.  I rebooted about 15 times and on the last time it worked.  Thanks for the help.