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How to Run the Sophos ZAP Tool

Shweta

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.

Hi Community, 

In this video Jelan from Sophos Support shows you how to use the Sophos ZAP tool to remove Sophos Endpoint or Server Protection Software from a Windows Device.

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Added Disclaimer
[edited by: GlennSen at 4:02 PM (GMT -7) on 5 Apr 2023]
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  • in reply to Peter Olivieri

    Hello Peter, 

    What you need here is the password for tamper protection password.. You can either perform manual uninstallation of the device once you turn TP off on the system. However, there's a chance that some files/reg keys will be left upon the process of uninstallation. So we highly recommend using Sophos Zap to ensure that the system. is totally clean. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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