How to Run the Sophos ZAP Tool

Disclaimer: This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment.

Hi Community,

In this video Jelan from Sophos Support shows you how to use the Sophos ZAP tool to remove Sophos Endpoint or Server Protection Software from a Windows Device.

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Added Disclaimer
[edited by: GlennSen at 4:02 PM (GMT -7) on 5 Apr 2023]

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Kyle Parrish over 2 years ago +2

ZAP has been a very handy tool! Much more efficient than cleaning everything up manually.

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astiadmin over 2 years ago

Yes, Zap is really a handy tool which was provided to me by Sophos Support lately to cleanup a failed Endpoint Protection installation. But... the tool removes also any other Sophos software, i. e. SSL VPN client and Sophos Safeguard which makes it, well, kinda risky. Is there any way to tell the tool to only remove specific Sophos software and not all of it? That would be very helpful.
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GlennSen over 2 years ago in reply to astiadmin

Thank you for your feedback, we'll follow up with our team to share this.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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GlennSen over 2 years ago in reply to GlennSen

Hi astiadmin

Got advice from our team that this tool was designed as to how it currently functions right now and no further plan on changing the way how it runs on the system. We can use this tool as a last resort if the manual removal of the endpoint did not work.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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astiadmin over 2 years ago in reply to GlennSen

Hi GlennSen,

thank you for clarifying this. Not what I wanted to hear of course but thanks anyway.
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astiadmin over 2 years ago in reply to GlennSen

Hi GlennSen,

thank you for clarifying this. Not what I wanted to hear of course but thanks anyway.
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