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Problème nettoyage depuis entreprise console

Lionel Isenbart over 7 years ago

Bonjour,

Certains postes client sont infectés ou ont des alertes qui ne sont pas nettoyables par la console.

quelqu'un aurait-il une solution ?

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0 QC over 7 years ago

Bonjour Lionel Isenbart,

entreprise console ou alors Sophos Central?
(sorry, my French isn't good and the article is anyway in English) please see What to do when a detected threat shows as 'not cleanable' in the Console.

Christian
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0 Lionel Isenbart over 7 years ago in reply to QC

entreprise console on windows 2012 R2 for computers on AD

(My english isn't good so apologize)
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0 QC over 7 years ago in reply to Lionel Isenbart

Hello Lionel Isenbart,

is the article clear or are there parts you don't understand?

Christian
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0 Lionel Isenbart over 7 years ago in reply to QC

Hello !! Yes it was !!! I try but some Pc are offline so the result was not good. I see tomorrow if soe pc are clean or if Ican clean viruses and alert.
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0 Jerome Vosgien over 7 years ago in reply to Lionel Isenbart

Bonjour Lionel,

Avez-vous contacté le Support en France ? Si vous avez un numéro de ticket, merci de me le donner et j'irai les voir directement.

Bien cordialement,

Jérôme
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0 Lionel Isenbart over 7 years ago in reply to Jerome Vosgien

Bonjour,

je n'ai pas encore contacté le support France.

Si le problème persiste j'ouvrirais un ticket

CDLT
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0 Lionel Isenbart over 7 years ago in reply to Jerome Vosgien

Bonjour,

je n'ai pas encore contacté le support France.

Si le problème persiste j'ouvrirais un ticket

CDLT
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