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"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
The article is to provides additional information on the status 'not cleanable'. This is not an all inclusive article so there may be other causes to this issue. If in doubt as to cause of the status please contact support.
Applies to the following Sophos product(s) and version(s) Enterprise Console
When a detected threat shows 'not cleanable' there is no option in the console to then remove the malware from the computer.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.