Thread Info
  • Locked Locked
  • Replies 43 replies
  • Subscribers 16 subscribers
  • Views 114869 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issue: Cloud Web Gateway unable to establish a connection with the cloud

Bianson

**UPDATE 6** Statement from Product Management in KBA: https://community.sophos.com/kb/en-us/126926 

**UPDATE 5** ChromeOS/Chrome browser agent performance should be back to normal, though there might still be some delay in event reporting during peak hours. Ongoing issues with CWG agents (delays or gaps in event reporting) are still being investigated.

**UPDATE 4** Reports coming in indicating issue is still present. 

**UPDATE 3** As of this morning, the outage is confirmed as resolved. Backlog of events should now be processed and operation should be at 100%. Please let us know below if you are still seeing this issue.

**UPDATE 2** Backlog of queued events are finishing synchronization, after this is complete service should be restored. 

**UPDATE** Chromebooks with extension enabled are unable to browse web. 

Hello,

Currently, Cloud Web Gateway agents are unable to establish connection to the cloud, and may report with a status of “Security Enabled Activity Logs Delayed”. Actions are currently taking place that will resume service. Updates will be provided on this thread.

Thank you,

Bob



This thread was automatically locked due to age.
Parents Reply Children
  • in reply to Bianson

    Can we please get some details on what caused all of this?  Initially i was told it was due to some upgrade, then when it was (supposedly) resolved, I was told it was due to an outage at your data center. What was/is it?  If Sophos still doesn't know what caused it, that's concerning. If Sophos doesn't comment, it says to us all you're trying to hide a royal screwup.

    Alan

  • in reply to Alan S

    Hi Alan,

    I have relayed all information I have received in this thread and I am not sitting on any other details. If you have a ticket still open on this, please keep the dialogue going as they may be able to give you the root cause. Anything else I learn will be posted here.

    Thank you.

    Bob

  • in reply to Bianson

    Even though you haven't really given much information, I still get a faster response here than I ever do with the support team.  Can you please provide the latest update?  Thank you.

  • in reply to K_M

    Hi Keith, 

    I don't have an update, but if you pass me your Case ID # I can escalate. Thank you.

    Regards,

    Bob

Unfiltered HTML