Thread Info
  • Locked Locked
  • Replies 43 replies
  • Subscribers 16 subscribers
  • Views 114865 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issue: Cloud Web Gateway unable to establish a connection with the cloud

Bianson

**UPDATE 6** Statement from Product Management in KBA: https://community.sophos.com/kb/en-us/126926 

**UPDATE 5** ChromeOS/Chrome browser agent performance should be back to normal, though there might still be some delay in event reporting during peak hours. Ongoing issues with CWG agents (delays or gaps in event reporting) are still being investigated.

**UPDATE 4** Reports coming in indicating issue is still present. 

**UPDATE 3** As of this morning, the outage is confirmed as resolved. Backlog of events should now be processed and operation should be at 100%. Please let us know below if you are still seeing this issue.

**UPDATE 2** Backlog of queued events are finishing synchronization, after this is complete service should be restored. 

**UPDATE** Chromebooks with extension enabled are unable to browse web. 

Hello,

Currently, Cloud Web Gateway agents are unable to establish connection to the cloud, and may report with a status of “Security Enabled Activity Logs Delayed”. Actions are currently taking place that will resume service. Updates will be provided on this thread.

Thank you,

Bob



This thread was automatically locked due to age.
Parents

  • We're seeing configs not applying again and logs not being recorded in the Web console. Is the Web Gateway out again? We're experiencing similar issues to the outage from last week, including the resultant broken DNS and network connectivity issues. Is there an ETA for more real information and a fix? We deployed this and the Sophos Central AV product last Monday to our first 1,000 systems, and management isn't happy with the end result and lost productivity so far. I need information to give them on what went wrong and how it's corrected\future chances for downtime have been minimized. Thanks.

Reply

  • We're seeing configs not applying again and logs not being recorded in the Web console. Is the Web Gateway out again? We're experiencing similar issues to the outage from last week, including the resultant broken DNS and network connectivity issues. Is there an ETA for more real information and a fix? We deployed this and the Sophos Central AV product last Monday to our first 1,000 systems, and management isn't happy with the end result and lost productivity so far. I need information to give them on what went wrong and how it's corrected\future chances for downtime have been minimized. Thanks.

Children
No Data
Unfiltered HTML