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Retened files

Good afternoon, I have three USB drives that for some unknown reason Sophos detected a "virus", (I don´t remember), and several notifications began to disappear and when I realized almost all my files from one of my USB memories disappeared and that happened with The three, one by one at different times, was not at the same time.

To date I don´t know how to retrieve or view these files (Word documents, photos, pdf, among other programs), which are very important.

That's why I ask for help, I don´t know what to do and I need to recover those files because I don´t have a copy of these.

Thank you.

Carla Reyes


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  • Hello Carla Reyes,

    this is not related to Windows Server, is it? Not the best forum here perhaps.

    Anyway, I assume you're on Windows (which version) and which Sophos Anti-Virus are you running? Sophos Home?
    Details of the detections should be in the Anti-Virus log (%ProgramData%\Sophos\Sophos Anti-Virus\logs\SAV.txt) - could you post it here? It should tell what happened to these files.

    Christian

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  • Hello Carla Reyes,

    this is not related to Windows Server, is it? Not the best forum here perhaps.

    Anyway, I assume you're on Windows (which version) and which Sophos Anti-Virus are you running? Sophos Home?
    Details of the detections should be in the Anti-Virus log (%ProgramData%\Sophos\Sophos Anti-Virus\logs\SAV.txt) - could you post it here? It should tell what happened to these files.

    Christian

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