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Cloud Web Gateway and LogMeIn conflict?

K_M

Has anyone else had issues with the Cloud Web Gateway and LogMeIn?  I have had to disable the 'Sophos Cloud Network Agent' service to establish remote connections with LogMeIn, but it doesn't appear to show in the CWG logs for why it is blocked.  I will submit a support ticket, but as usual I'm not holding my breath for a response.  I am hoping someone here knows the settings/config to get them to work together.



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    I also had this issue trying to get Sophos Support access to my pc to review some issues early on with our web gateway not updating before the big issue at hand. Was able to download and install the software but the service just kept stating waiting for technician, and the tech never saw anything on his end to allow access. Now I'm really worried since logmein has taken over the following:

    We're happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice and Grasshopper) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. Please see here for more details.

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    I also had this issue trying to get Sophos Support access to my pc to review some issues early on with our web gateway not updating before the big issue at hand. Was able to download and install the software but the service just kept stating waiting for technician, and the tech never saw anything on his end to allow access. Now I'm really worried since logmein has taken over the following:

    We're happy to announce that on January 31, 2017, the GoTo business of Citrix (which includes GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist, OpenVoice and Grasshopper) separated from Citrix Systems, Inc. and merged with LogMeIn, Inc. Please see here for more details.

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