Is it possible to get the old Central Console back? Not impressed with the new one...

Update - it appears that there are three sections to view computer status now:

'Devices' - this is the interface I was looking for (was formerly called Computers) and lists the full computer status

'Endpoint Protection' - 'Computers' - this only lists Endpoint Protection information

'Web Gateway' - 'Computers' - this only lists Web Gateway information

I don't really mind the changes (when they are expected and release/update notes precede/accompany them), but I just wish they would worry less about how the Console looks and more about how it performs.  The slow performance (https://community.sophos.com/kb/en-us/126291) and browser cache (https://community.sophos.com/kb/en-us/126291) bugs are extremely difficult to work with.

You've got it easy.

Imagine for a second that you have a policy per department. Before the change I had one click to get into a department policy, make all my changes click save and I'm done. Now I have a click per department PER Sophos technology group, of which there are 6!

If I need to create a new policy for a specific set of circumstances, I have to create one for each Sophos Technology Group, which could be 6 policies that I need to create!

I don't mind change, but this isn't a change for the better. If different people want different views, enable that as a feature.

I agree with Chris.

The Cloud console was much easier to maintain policies, settings were all in one location (Update Manager, Threat Protection, App Control, etc.)

Migrating from on site End Point Console to Cloud has become much more convoluted since the new interface.

I hadn't realized that yet, but wow is that terrible.  Who ever thought that this would be an improvement and why don't they ask their customers first?  One more thing on our list to consider when renewal comes up...

Hello Sophos,

Disappointed that no one from Sophos has replied to the concerns expressed here.

Did I miss another post somewhere?

There's only nearly 3000 views and 5 replies, I'd say it doesn't even blip on the radar.

Now if only there was some way to embarrass a company into responding, like say on twitter or via the register...

If you figure out how to get a response, please let me know.  Our account rep seems to be ignoring us at this point.  Guess I opened too many tickets and asked too many questions like "why hasn't the Cloud Web Gateway worked for 2 months?"  :)

Hello all,

[I'm not Sophos and not a Central guy but ...]
I've heard that the underlying paradigm is Every Setting In No More Than 3 Clicks. Apparently this is not to everybody's taste.

The Community is not an institutionalised channel to whatever power within Sophos you want to reach - whether direct or indirect.
Depending on the product or product line response varies. If you drop a feature request in the General forum you'll get a polite Thank you response from Bob either suggesting one of the Ideas sections or a I'll send this to the appropriate team. Like it or not, this is how it is.

I don't think that embarrass[ing the] company into responding will help with your request, there might eventually be a vacuous response and that's that then. Even a this is a thing to consider when renewal comes up might not have the impact you imagine (apart from the fact that it is not necessarily obvious which customer you represent or how many licenses are involved) - keep in mind that development incurs costs and that even if development is willing and willing to bear them some other business unit might object.

In this case perhaps even a more formal contact won't help. Just conjecturing (purely fictional): Someone said "hey, let's have them build a next-gen GUI", surveys were made, management approved, development opposed but had to, eventually it was rolled out and received with mixed acceptance. That some (how many?) customers won't like it was (literally) a calculated risk.
What could a response in this case be? [:P]

Sorry for the rant. Final remark: Is the Submit feedback indeed available in Central Admin, has someone used it to see what it does?

Christian

Hi Christian.

I get what you are saying.  I really do.  However, we have taken some hard hits to our business when the various things have broken (we have many cloud services that we depend on to do business).  I want others to know that there is a serious risk in these products and there is a definite weakness with the support and communication.

In a past life I worked as a consultant and used <insert most competitor names here> and I have never had this level of difficulty with the product or with getting support.  There has been some mild improvement, but most tickets get a 2-3 day response instead of within 30 minutes (typical response from most competitors).  I am not expecting immediate resolutions to problems, but I at least want a human (not automatic email) to acknowledge my issue and that they understand it.  Some of my tickets never got any response and I had to open new tickets.

We have tried repeatedly to reach out to our account rep, but there has been very little communication and more recently it seems like our emails are flat out ignored.  Maybe you have a better rep than we do, but from what I am hearing from other members this seems to be the status quo for Sophos.

Side note - 'Submit Feedback' is available - it is called 'Give Feedback' in Central.  I stopped using it when it all seemed to go into a place harder to get our of than a black hole.

Keith

Christian,

Submitted formal feedback to as an official complaint. No Response. 

Don't get me wrong, I love the Sophos Technology Stack, the way it all ties in together, its clean, enables me to enable my business. 

What I don't like, which I feedback when I can is the lack of feedback from Sophos.

Case in point, I submitted false positive by Intercept X, it took WEEKS to get to third line to get sensible answers or sensible questions.

Turns out, as part of their road map, they would fix the issue.

So really all I want is more transparency, and asking the customers before making sweeping changes that make our life more challenging.

And regrettably, in some instancing, getting a company to change, is to force the issue with embarrasment.

Again, look at how quickly Sophos changed the "we understand the NHS" page when "wannaCry" bit.

Chris.