Sophos Endpoint

Discussions Machine stuck in no client installed yet locked by Tamper protection state...

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Machine stuck in no client installed yet locked by Tamper protection state...

Rich Billard over 7 years ago

cannot install endpoint as the failed installation shows it is locked by Tamper Protection.

Machine is unprotected.

need advice ASAP as it has been at least an hour on hold getting through to phone support.....

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0 Rich Billard over 7 years ago

i have disabled tamper protection via cloud

there is no sophos program installed on the PC to locally disable. it is just a ghost instance of Sophos.

Microsoft uninstall tool will not uninstall thjis either
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0 jak over 7 years ago in reply to Rich Billard

I would ensure that the Sophosed.sys driver isn't running.

Essentially follow this:
https://community.sophos.com/kb/en-us/124377

Regards,

Jak
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0 Rich Billard over 7 years ago in reply to jak

THANK YOU!!!!!!!!!

I will try this first thing Monday and get back to you.
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0 Rich Billard over 7 years ago in reply to jak

THANK YOU!!!!!!!!!

I will try this first thing Monday and get back to you.
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