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An error occurred while the checks were being made

Hi,

I'm having some problems installing Sophos Cloud on a server.

We used to have Sophos endpoint and the Sophos Enterprise console installed but had to uninstall in order to install cloud.

As far as we can see everything has been removed. There are no Sophos services, The C:\Program files folders and C:\programdata Sophos folders have been deleted.

We have been through the registry and removed all Sophos entries but still receive a message when running the Sophos Cloud installation / compatibility check  that "An error occurred while the checks were being made"

Looking through the logs generated by the installation there are two error code showing

Setup program failed with code 0x0000006c.

Installation program finishing with code 108

I have tried searching for both of these error codes but cannot find any information.

The server has been rebooted several times.

The setup program has been re downloaded incase it was corrupted.

Has anyone else come across this before?

Thanks

Simon.



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  • Also the GUID maybe reversed

     

    i.e - {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} which appear as - BD28A7C2CB968914CA62BB68F2B14E0D

     

    Also keys within - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\CurrentVersion\Installer\UserData\S-1-5-18\Products - can sometimes cause an issue.