Easily switch between companies/customers in Sophos Central?

Question

Hi, 
 I manage many end-customers. Some have only XGS firewalls, others have XGS + InterceptX. I find it very time consuming switching among them, from one Sophos Central to the other. And many times when I close Sophos Central Dashboadr of one customer, I simply cannot open another one for other customer, so I must go with other browser or with incognito window. 
 Most of other partners, say Microsoft, Veeam, Webroot, ESET and others allow me to have some Dashboard or Licensing portal opened, then I just select another managed company in dropdown and easily switch to that customers. 
 Are there any plans for partners to easily switch between managing customers/companies in Sophos Central?

Erick Jan · Answer

Hi Andrej, 
 Thank you for reaching out to Sophos Community. 
 Upon reaching out to our internal team for confirmation. 
 When launched from the PDB (or EDB) itself, you can only have one open PDB (or EDB) and one customer (or substrate) account. 
 
 Launch/open up customer A from PDB (you now have expected tab 1 = PDB, and tab 2 = CDB) 
 Do any work needed in customer A in the second tab (no need to log out), then 
 Back in PDB/ first tab, find customer B and launch them: the tab where customer A is in will now be replaced with Customer B after it loads 
 Rinse and repeat with customer C once done with working with customer B, etc. 
 The rule is that only one customer can be opened at a time, and it needs to be done via the launch option within PDB.

Anything else requires ensuring the browser cookies are separate 
 
 For example, if you want two customer dashboards open, you must open them directly in two different browsers that do NOT share cookies. 
 Central logins and portal management sessions are linked to browser cookies. 
 Attempting to do anything in the same browser session on a different tab beyond how it's designed above will break the previously logged-in session when you try to go back to it (e.g., It will auto-log you out when you try to do something in it next)

Easily switch between companies/customers in Sophos Central?

Top Replies