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Logs results for deploying Sophos AV through Zenworks application

Nomfundo Sindane

2024-10-09T10:57:58.328Z [28444:19396] I Begin IProductSetup2::Install for CRT
2024-10-09T10:57:58.330Z [28444:19396] A Constructing installer for CRT
2024-10-09T10:57:58.330Z [28444:19396] I Running: CRT installer
2024-10-09T10:57:58.330Z [28444:19396] I Running 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\crt\crt\avremovew.exe' -f
2024-10-09T10:58:03.988Z [28444:19396] I C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\crt\crt\avremovew.exe: exit 13
2024-10-09T10:58:03.990Z [28444:19396] W There were products detected that cannot be removed
2024-10-09T10:58:03.992Z [28444:19396] I Execution failed: CRT installer
2024-10-09T10:58:03.992Z [28444:19396] E Action failed; reboot is not required
2024-10-09T10:58:03.992Z [28444:19396] I End product setup



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[edited by: GlennSen at 9:32 AM (GMT -8) on 4 Nov 2024]
  • +1

    Thank you for reaching out the community forum

    Based on the line below.

    2024-10-09T10:57:58.330Z [28444:19396] I Running 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\crt\crt\avremovew.exe' -f
    2024-10-09T10:58:03.988Z [28444:19396] I C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\crt\crt\avremovew.exe: exit 13
    2024-10-09T10:58:03.990Z [28444:19396] W There were products detected that cannot be removed

    It looks like third-party security software is installed on this target machine, causing the endpoint to fail its installation. 
    Can you validate the device and make sure that there's no other security software installed on it, as it will cause conflict with the Sophos endpoint? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

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