Deduplicated devices

I have 3 devices with the same name, 2 of them were "deduplicated" according to my sophos central events, they still share the same name but the last activity of one of them was two weeks ago, is it safe to delete the one I know doesn´t have any activity at all?

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Rutvik Chavda 11 hours ago +2 verified

Hello, Fernando_Munoz , We appreciate your reaching out to the Sophos Community Forum. It can safely be deleted if you don't use the original device. One way to verify that it’s safe to remove the…

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+1 Rutvik Chavda 11 hours ago
Hello, Fernando_Munoz ,

We appreciate your reaching out to the Sophos Community Forum.

It can safely be deleted if you don't use the original device. One way to verify that it’s safe to remove the old entry is to check the Persists folder against the URL shown in Sophos Central when browsing the device(s) you wish to keep connected. The UUID in this file will match the URL in Sophos Central.

C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\EndpointIdentity.txt

Please refer to this article for reference:

https://support.sophos.com/support/s/article/KBA-000006069?language=en_US

Regards,
Rutvik Chavda

Global Digital Endpoint Security Engineer

Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts

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+1 Rutvik Chavda 11 hours ago
Hello, Fernando_Munoz ,

We appreciate your reaching out to the Sophos Community Forum.

It can safely be deleted if you don't use the original device. One way to verify that it’s safe to remove the old entry is to check the Persists folder against the URL shown in Sophos Central when browsing the device(s) you wish to keep connected. The UUID in this file will match the URL in Sophos Central.

C:\ProgramData\Sophos\Management Communications System\Endpoint\Persist\EndpointIdentity.txt

Please refer to this article for reference:

https://support.sophos.com/support/s/article/KBA-000006069?language=en_US

Regards,
Rutvik Chavda

Global Digital Endpoint Security Engineer

Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts

If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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