Hello Team,
One of my clients is using Sophos Intercept X Advanced, and they are facing an issue where changes made in the Sophos Central console are not reflecting on the employee's machine.
kindly find the screenshot for your references.
Hello, Pradeep M,
We appreciate your reaching out to the Sophos Community Forum.
I suggest you perform the re-registration process on the device.
Please refer to the steps below for re-registration:
In Sophos Central, go to Devices.
Click your concerned endpoint/server.
On the SUMMARY page, scroll down, then click View password details under Tamper Protection.
Note the password when you select the Show Password box under Tamper Protection Password Details.
Sign in to your concerned Windows endpoint.
Double-click the Sophos Endpoint on the Taskbar.
Click Admin, sign in, and enter the password you noted earlier.
Click the Admin sign-in button.
Select Settings from the top menu.
Tick the box near the top for Override Sophos Central Policy for up to 4 hours.
Move the slider off Tamper Protection to the left.
After Disabling the Tamper protection from the sophos agent,
Download the fresh setup file from Sophos Central.
Open the command prompt as an administrator and type cd <location of the SophosSetup.exe>
Use the "SophosSetup.exe --registeronly" (without quotes) command to re-register the product on individual devices.
Please check it in Sophos Central; the devices will get updated.
In addition, do you use an update cache or message relay in your environment and the OS version of the affected device?
Regards,
Hello, Pradeep M,
We appreciate your reaching out to the Sophos Community Forum.
I suggest you perform the re-registration process on the device.
Please refer to the steps below for re-registration:
In Sophos Central, go to Devices.
Click your concerned endpoint/server.
On the SUMMARY page, scroll down, then click View password details under Tamper Protection.
Note the password when you select the Show Password box under Tamper Protection Password Details.
Sign in to your concerned Windows endpoint.
Double-click the Sophos Endpoint on the Taskbar.
Click Admin, sign in, and enter the password you noted earlier.
Click the Admin sign-in button.
Select Settings from the top menu.
Tick the box near the top for Override Sophos Central Policy for up to 4 hours.
Move the slider off Tamper Protection to the left.
After Disabling the Tamper protection from the sophos agent,
Download the fresh setup file from Sophos Central.
Open the command prompt as an administrator and type cd <location of the SophosSetup.exe>
Use the "SophosSetup.exe --registeronly" (without quotes) command to re-register the product on individual devices.
Please check it in Sophos Central; the devices will get updated.
In addition, do you use an update cache or message relay in your environment and the OS version of the affected device?
Regards,
