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Sophos File Scanner is using around 80% of RAM

Akito Galicia

sdu-feedback.sophos.com/.../8411bb8c-c089-47fa-a58a-761c3367caa5_2024-08-21-00-29-40.zip



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  • 0

    Hello Akito,

    Thank you for reaching out to the community forum. 

    May we know if this only affects one device or many? Also, what is the role of this device? Is it a server or a normal device? 
    Was there any pattern when observing this issue, like a timestamp or kind of activity carried out on the device? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen

    hello. It's just a regular computer. No pattern. happens all day even computer has been restarted several times. i disabled it temporarily since I have the admin password, then issue is resolved. but when it gets activated again File Sophos scanner gets bump up again to 80% usage of RAM

  • 0 in reply to Akito Galicia

    How much RAM has the computer and what's the OS?

    Regular RAM usage of file scanner should be around 200/250MB

    Can you show us that in a taskmanager screenshot?

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