MacOS Sophos updates failing - you don’t have permission to access “CID”

LHerzog 22 days ago

We have an increasing number of devices that are outdating. While we cannot really see issues on the endpoints, and Central shows most of the Macs as nice and green,

deeper in the Central logs we see a bunch of strange update errors like:

Low,"2024-08-21T10:03:27+02:00","Download of MacEndpoint failed from server TreeVisitor failed: path does not exist: /Library/Caches/com.sophos.sau/CID."

"2024-08-21T09:26:19+02:00","Download of MacEndpoint failed from server “Sophos Installer” couldn’t be moved because you don’t have permission to access “CID”.."

Low,"2024-08-21T08:46:59+02:00","Download of MacEndpoint failed from server Could not verify any signatures: refusing to load unverified content."

Low,"2024-08-21T07:37:09+02:00","Failed to download updates."

Low,"2024-08-20T08:47:39+02:00","Download of MacEndpoint failed from server The operation couldn’t be completed. (com.sophos.macendpoint.sdds3 error 6001.)."

Low,"2024-08-19T13:36:47+02:00","Download of MacEndpoint failed from server sdds3.sophosupd.com/.../sdds3.ScheduledQueryPack.dat: 0."

The first time this error appeared was on July 19th on one device. Others followed. Now we have 6 devices with that status.

Low,"2024-07-19T06:02:26+02:00","Download of MacEndpoint failed from server “Sophos Installer” couldn’t be moved because you don’t have permission to access “CID”.."

What's going on here? What does CID mean? TreeVisitor??

What can we actually do?

One Mac as example:

Added tags
[edited by: GlennSen at 2:24 PM (GMT -7) on 3 Sep 2024]

Parents

0 Rutvik Chavda 22 days ago

Hello, LHerzog

We appreciate your reaching out to the Sophos Community Forum.

It’s possible that the OS revoked the security permission after the update. Please ensure the required permissions are still in place and grant if needed. Please refer to this for further information and instructions:

Security permissions on macOS - Sophos Central Admin

https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/EndpointProtection/MacSecurityPermissions/

Check security permissions on macOS - Sophos Central Admin

https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/EndpointProtection/MacCheckSecurityPermissions/

Regards,

Rutvik Chavda

Global Digital Endpoint Security Engineer

Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts

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0 LHerzog 22 days ago in reply to Rutvik Chavda

Thanks for the doc links you provided Rutvik Chavda

I don't like the idea that these permissions may change at random - but in fact they do (we've had that in the past on many devices).

Though I'd expect if the permissions are wrong, we'd have a red X at sophosscand on the status in Central and not all green.

Like this:

The computer I picked initially on my first poth has all green and displayed no issues, just the update failed logs were showing the problem.

But we'll check that on the endpoints locally and report back.
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0 LHerzog 21 days ago in reply to LHerzog

 sudo sqlite3 /Library/Application\ Support/com.apple.TCC/TCC.db 'select * from access' | grep -i sophos
 
kTCCServiceSystemPolicyAllFiles|com.sophos.SophosScanAgent|0|2|4|1|��
                                                                     ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.macendpoint.CleanD|0|2|4|1|��
                                                                        ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceEndpointSecurityClient|com.sophos.macendpoint.SophosServiceManager|0|2|4|1|��
                                                                                        ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.liveresponse|0|2|4|1|��
                                                                  ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.endpoint.uiserver|0|2|4|1|��
                                                                       ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.SDU4OSX|0|2|4|1|��
                                                             ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|/Library/Sophos Managed Detection and Response/SophosMDR|1|2|4|1|��
         ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceEndpointSecurityClient|com.sophos.endpoint.scanextension|0|2|4|1|��
                                                                              ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.livequery|0|0|5|1|��
                                                               |||UNUSED||0|1654025980|||UNUSED|0
kTCCServiceEndpointSecurityClient|com.sophos.scan|0|2|4|1|��
                                                            ||0|UNUSED||0|1654072710|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.enc.SophosEncryptionCentralAdapter|0|0|5|1|��
                                                                                        |||UNUSED||0|1666866485|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.enc.SophosEncryptionD|0|0|5|1|��
                                                                           |||UNUSED||0|1666866510|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.enc.preferences|0|0|5|1|��
                                                                     |||UNUSED||0|1691503011|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.updater|0|0|5|1|��
                                                             |||UNUSED||0|1699170796|||UNUSED|0

/Library/Application Support/com.apple.TCC/MDMOverrides.plist: No such file or directory

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0 LHerzog 21 days ago in reply to LHerzog

 sudo sqlite3 /Library/Application\ Support/com.apple.TCC/TCC.db 'select * from access' | grep -i sophos
 
kTCCServiceSystemPolicyAllFiles|com.sophos.SophosScanAgent|0|2|4|1|��
                                                                     ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.macendpoint.CleanD|0|2|4|1|��
                                                                        ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceEndpointSecurityClient|com.sophos.macendpoint.SophosServiceManager|0|2|4|1|��
                                                                                        ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.liveresponse|0|2|4|1|��
                                                                  ||0|UNUSED||0|1654000571|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.endpoint.uiserver|0|2|4|1|��
                                                                       ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.SDU4OSX|0|2|4|1|��
                                                             ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|/Library/Sophos Managed Detection and Response/SophosMDR|1|2|4|1|��
         ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceEndpointSecurityClient|com.sophos.endpoint.scanextension|0|2|4|1|��
                                                                              ||0|UNUSED||0|1654000572|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.livequery|0|0|5|1|��
                                                               |||UNUSED||0|1654025980|||UNUSED|0
kTCCServiceEndpointSecurityClient|com.sophos.scan|0|2|4|1|��
                                                            ||0|UNUSED||0|1654072710|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.enc.SophosEncryptionCentralAdapter|0|0|5|1|��
                                                                                        |||UNUSED||0|1666866485|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.enc.SophosEncryptionD|0|0|5|1|��
                                                                           |||UNUSED||0|1666866510|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.enc.preferences|0|0|5|1|��
                                                                     |||UNUSED||0|1691503011|||UNUSED|0
kTCCServiceSystemPolicyAllFiles|com.sophos.updater|0|0|5|1|��
                                                             |||UNUSED||0|1699170796|||UNUSED|0

/Library/Application Support/com.apple.TCC/MDMOverrides.plist: No such file or directory

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0 Michael Heider 19 days ago in reply to LHerzog

I had the same problem and soved it. Please check your permissions for hard disk usage, see screenshot. Mine was de-activated after the last macOS update. With activating this my updates are working now.
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0 LHerzog 17 days ago in reply to Michael Heider

Hi Michael Heider and thanks for your answer. I'll ask one of the users to check that.

I wonder what Rutvik Chavda says to the permissions report I posted above.

I'ts unclear to me what the results mean.

From your screenshot I translate this would be the line from the report:

kTCCServiceSystemPolicyAllFiles|com.sophos.updater|0|0|5|1

but, what is 0 0 5 1 ?
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