Error downloading/running stage 2: Setup program failed with code: 1

Question

I have a problem at installation on a PC, we have installed the endpoint in other PCs in the same network without problems. 
 The installation starts and seems to work correctly, it reaches the MR/UC server and completes stage 1, then it starts working on stage 2 and when it seems to be completed, it ends up failing, The status code for the responses is 200 so it is not an error caused by not being able to connect. 
 Here the last part of the installation log. 
 2024-07-23T07:16:16.7756949Z INFO : Sending request
2024-07-23T07:16:16.7766745Z INFO : Request sent
2024-07-23T07:16:16.7776745Z INFO : Response status code: 200
2024-07-23T07:16:16.7776745Z INFO : Response data size: 0
2024-07-23T07:16:16.7786746Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-07-23T07:16:16.7786746Z INFO : Telemetry Response: 
2024-07-23T07:16:16.7796748Z INFO : Install result: Cancelled
2024-07-23T07:16:16.7817319Z INFO : User profile unloaded
2024-07-23T07:16:16.8006731Z INFO : Cleaning up extracted files
2024-07-23T07:16:16.8086730Z ERROR : Error downloading/running stage 2: Setup program failed with code: 1
2024-07-23T07:16:16.8106735Z ERROR : Exception: Setup program failed with code: 1

Rutvik Chavda · Answer

Hello CarlosLS 
 We appreciate your reaching out to the Sophos Community Forum. 
 I have gone through the information. I can see the error as: 
 2024-07-23T07:16:16.8086730Z ERROR: Error downloading/running stage 2: Setup program failed with code: 1 2024-07-23T07:16:16.8106735Z ERROR: Exception: Setup program failed with code: 1 
 Please refer to this thread. It&rsquo;ll help you: Sophos Endpoint Installation Failed: Error downloading/running stage 2: Setup program failed with code: 1 
 Let me know if you need any further help. 
 Regards,