Hi,
I have read through these forums and also some FAQ's and everything I have tried hasn't worked.
The SOPHOS administrator has been unable to recover the key, so this problem has been dumped in my lap.
Does anybody have a method they have successfully used to disable TP? If so, can you please share it with me?
Thank you so much in advance with help resolving this issue.
Jeffrey
Hello Jeff Pascone
We appreciate your reaching out to the Sophos Community Forum.
If you can't find the tamper protection password in Sophos Central, you can use the tamper protection password recovery option. Please refer to this article for a step-by-step process: https://support.sophos.com/support/s/article/KB-000036125?language=en_US.
Note: You must follow the recovery steps in recovery mode, not safe mode.
In addition, you can try this article to manage the tamper protection locally on the device: https://support.sophos.com/support/s/article/KB-000043008?language=en_US.
Let me know how it goes.
Regards,
Can you confirm that you are in the Windows recovery environment when you are running this command?
Are you seeing an "Access Denied" or "File not found"?
Can you confirm that you are in the Windows recovery environment when you are running this command?
Are you seeing an "Access Denied" or "File not found"?
