This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

RE: Sophos intercept X advanced

Hi Abhimanyu,

"Recently, we deployed Sophos Intercept X Advanced for one of our customers. Now, they are facing system slowdowns. Could you please help me resolve this issue?

This thread was automatically locked due to age.

Top Replies

Sophos User930 4 months ago +1

As a general rule, albeit massively oversimplified. SophosFileScanner.exe - High CPU - Then it's scanning. Enable Debug for SophosFileScanner.exe - "Scan Summaries" logging in ESH to create CSV files…

Parents

0 Abhimanyu Rawat 4 months ago

HI Vinay A S

Thank you for reaching out to Sophos Community.

Could you please send the screenshot of the CPU and the memory usage from the task manager when the slowdown occurs? Also, is the issue occurring at a particular time or at random?

Abhimanyu Rawat
Sophos Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Vinay A S 4 months ago in reply to Abhimanyu Rawat

Hi Abhimanyu,

Please find the attached screenshot for your reference and the issue is occurring randomly.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Vinay A S 4 months ago in reply to Abhimanyu Rawat

Hi Abhimanyu,

Please find the attached screenshot for your reference and the issue is occurring randomly.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data