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RE: Sophos intercept X advanced

Hi Abhimanyu,

"Recently, we deployed Sophos Intercept X Advanced for one of our customers. Now, they are facing system slowdowns. Could you please help me resolve this issue?

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Sophos User930 5 months ago +1

As a general rule, albeit massively oversimplified. SophosFileScanner.exe - High CPU - Then it's scanning. Enable Debug for SophosFileScanner.exe - "Scan Summaries" logging in ESH to create CSV files…

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0 Abhimanyu Rawat 5 months ago

HI Vinay A S

Thank you for reaching out to Sophos Community.

Could you please send the screenshot of the CPU and the memory usage from the task manager when the slowdown occurs? Also, is the issue occurring at a particular time or at random?

Abhimanyu Rawat
Sophos Digital Support
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0 Vinay A S 5 months ago in reply to Abhimanyu Rawat

Hi Abhimanyu,

Please find the attached screenshot for your reference and the issue is occurring randomly.
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0 Vinay A S 5 months ago in reply to Abhimanyu Rawat

Hi Abhimanyu,

Please find the attached screenshot for your reference and the issue is occurring randomly.
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