cannot download for sophos installater package

Hi Nyein Chan Zaw ,

Thanks for reaching out to the Sophos Community Forum. 

Can you share with us the below details:

• what license you have in your Sophos central dashboard?
• What package are you trying to download?
• Is it for the server or for the endpoint client? 
• Is this the first time you're trying to download the endpoint package or was this working before? 

This article describes the options available to install Sophos Central Endpoint and Server software.

Hi Nyein Chan Zaw ,

Thanks for reaching out to the Sophos Community Forum. 

Can you share with us the below details:

• what license you have in your Sophos central dashboard?
• What package are you trying to download?
• Is it for the server or for the endpoint client? 
• Is this the first time you're trying to download the endpoint package or was this working before? 

This article describes the options available to install Sophos Central Endpoint and Server software.