Battlenet cannot launch any game


I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc.

I have tried to create some exclusion policy for the game but didn't help.

If i tamper with the endpoint agent and disable "Exploit Mitigation", "Ransomware Detection" and "Device Hardening" the game launches successfully.

As you understand disabling this settings is not a permanent solution. And i would like to find one. I cannot imagine that battlenet is a ransomware or exploitation software. Is it? Can someone help me please with this problem. I have searched in different forums about an answer but i cannot find one.

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[edited by: Gladys at 4:29 AM (GMT -7) on 30 May 2024]
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