Sophos Updates Failing on macOS

Macs are failing to update. The error we are getting is: Download of MacEndpoint failed from server filesystem error: in create_directories: Operation not permitted [″/Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle″].

The Mac has the necessary permissions including Full Disk Access. If I send and update command it does not appear to do anything.