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Error de instalación

Buenas tardes Amigos

Tengo el siguiente error en la instalacion, creo que ya he crrado reglas en el firewall con direcciones FQDN para las conexiones

+ umask 077
+ echo 'This software is governed by the terms and conditions of a licence agreement with Sophos Limited: https://www.sophos.com/en-us/legal/sophos-end-user-terms-of-use'
This software is governed by the terms and conditions of a licence agreement with Sophos Limited: https://www.sophos.com/en-us/legal/sophos-end-user-terms-of-use
+ export VERSION=1.3.3.2
+ VERSION=1.3.3.2
+ PRODUCT_NAME='Sophos Protection for Linux'
+ INSTALL_FILE=./SophosSetup.sh
+ EXITCODE_SUCCESS=0
+ EXITCODE_NOT_LINUX=1
+ EXITCODE_NOT_ROOT=2
+ EXITCODE_NO_CENTRAL=3
+ EXITCODE_NOT_ENOUGH_MEM=4
+ EXITCODE_NOT_ENOUGH_SPACE=5
+ EXITCODE_FAILED_REGISTER=6
+ EXITCODE_ALREADY_INSTALLED=7
+ EXITCODE_SAV_INSTALLED=8
+ EXITCODE_NOT_64_BIT=9
+ EXITCODE_DOWNLOAD_FAILED=10
+ EXITCODE_FAILED_TO_UNPACK=11
+ EXITCODE_CANNOT_MAKE_TEMP=12
+ EXITCODE_VERIFY_INSTALLER_FAILED=13
+ EXITCODE_SYMLINKS_FAILED=14
+ EXITCODE_CHMOD_FAILED=15
+ EXITCODE_NOEXEC_TMP=16
+ EXITCODE_DELETE_INSTALLER_ARCHIVE_FAILED=17
+ EXITCODE_BASE_INSTALL_FAILED=18
+ EXITCODE_BAD_INSTALL_PATH=19
+ EXITCODE_INSTALLED_BUT_NO_PATH=20
+ EXIT_FAIL_WRONG_LIBC_VERSION=21
+ EXIT_FAIL_COULD_NOT_FIND_LIBC_VERSION=22
+ EXITCODE_UNEXPECTED_ARGUMENT=23
+ EXITCODE_BAD_GROUP_NAME=24
+ EXITCODE_GROUP_NAME_EXCEEDS_MAX_SIZE=25
+ EXITCODE_DUPLICATE_ARGUMENTS_GIVEN=26
+ EXITCODE_BAD_PRODUCT_SELECTED=27
+ EXITCODE_INVALID_CUSTOM_ID_GIVEN=28
+ EXITCODE_NO_SYSTEMD=29
+ EXITCODE_MISSING_PACKAGE=30
+ EXITCODE_INVALID_CA_PATHS=31
+ EXITCODE_INVALID_MR_UC_GIVEN=32
+ EXITCODE_COMPATIBILITY_CHECKS_FAILED=33
+ EXITCODE_MALFORMED_THININSTALLER=34
+ EXITCODE_REGISTRATION_FAILED=51
+ EXITCODE_AUTHENTICATION_FAILED=52
+ EXITCODE_ALC_POLICY_TRANSLATION_FAILED=53
+ PROXY_CREDENTIALS=
+ MAX_GROUP_NAME_SIZE=1024
+ VALID_PRODUCTS=("antivirus" "mdr" "xdr")
+ REQUEST_NO_PRODUCTS=none
+ SUMMARY=success
+ BUILD_LIBC_VERSION=2.17
+ DAT_FILES=("supplement/sdds3.ScheduledQueryPack.dat" "supplement/sdds3.ML_MODEL3_LINUX_X86_64.dat" "supplement/sdds3.DataSetA.dat" "supplement/sdds3.LocalRepData.dat" "supplement/sdds3.RuntimeDetectionRules.dat" "supplement/sdds3.SSPLFLAGS.dat")
+ VALID_CENTRAL_CONNECTION=0
+ VALID_SUS_CONNECTION=0
+ VALID_CDN_CONNECTION=0
+ [[ -z '' ]]
+ TMPDIR=/tmp
+ export TMPDIR
+ unset ALLOW_OVERRIDE_MCS_CA
+ CREATED_INSTALL_DIRECTORY=0
+ declare -a INSTALL_OPTIONS_ARGS
+ declare -a ARGS_FOR_TELEMETRY
+ check_for_duplicate_arguments
+ declare -a checked_arguments
+ FORCE_UNINSTALL_SAV=0
+ FORCE_INSTALL=0
+ UNEXPECTED_ARGUMENT=0
+ HELP_FLAG=0
+ VERSION_FLAG=0
+ [[ 0 == 1 ]]
+ [[ 0 == 1 ]]
+ [[ 0 == 1 ]]
+ make_tmp_dir
+ '[' -z '' ']'
++ sophos_mktempdir SophosCentralInstall
+++ which mktemp
++ _mktemp=/usr/bin/mktemp
++ '[' -x /usr/bin/mktemp ']'
++ _tmpdirTemplate=/tmp/SophosCentralInstall_XXXXXXX
+++ /usr/bin/mktemp -d /tmp/SophosCentralInstall_XXXXXXX
++ _tmpdir=/tmp/SophosCentralInstall_nLTH6WH
++ '[' 0 = 0 ']'
++ '[' '!' -d /tmp/SophosCentralInstall_nLTH6WH ']'
++ echo /tmp/SophosCentralInstall_nLTH6WH
+ export SOPHOS_TEMP_DIRECTORY=/tmp/SophosCentralInstall_nLTH6WH
+ SOPHOS_TEMP_DIRECTORY=/tmp/SophosCentralInstall_nLTH6WH
+ mkdir -p /tmp/SophosCentralInstall_nLTH6WH
+ CREDENTIALS_FILE_PATH=/tmp/SophosCentralInstall_nLTH6WH/credentials.txt
+ write_args_to_file
+ [[ -z '' ]]
+ args=("$@")
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstallerArgs.ini
+ [[ '' != 1 ]]
+ pre_install_checks
+ echo -e '\nPerforming pre-installation checks to verify whether SPL can be installed on this machine'

Performing pre-installation checks to verify whether SPL can be installed on this machine
++ id -u
+ [[ 0 -ne 0 ]]
+ verify_system_requirements
++ uname -a
+ [[ Linux publicweb 5.4.0-156-generic #173-Ubuntu SMP Tue Jul 11 07:25:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux =~ Linux ]]
++ uname -m
+ [[ x86_64 = \x\8\6\_\6\4 ]]
+ BIN=bin
++ ps -p 1 -o comm=
+ [[ systemd == \s\y\s\t\e\m\d ]]
+ verify_installed_packages
+ required_packages=("bash" "systemctl" "grep" "getent" "groupadd" "useradd" "usermod")
+ for package in "${required_packages[@]}"
++ which bash
+ [[ -z /usr/bin/bash ]]
+ for package in "${required_packages[@]}"
++ which systemctl
+ [[ -z /usr/bin/systemctl ]]
+ for package in "${required_packages[@]}"
++ which grep
+ [[ -z /usr/bin/grep ]]
+ for package in "${required_packages[@]}"
++ which getent
+ [[ -z /usr/bin/getent ]]
+ for package in "${required_packages[@]}"
++ which groupadd
+ [[ -z /usr/sbin/groupadd ]]
+ for package in "${required_packages[@]}"
++ which useradd
+ [[ -z /usr/sbin/useradd ]]
+ for package in "${required_packages[@]}"
++ which usermod
+ [[ -z /usr/sbin/usermod ]]
+ av_packages=("setcap")
+ for package in "${av_packages[@]}"
++ which setcap
+ [[ -z /usr/sbin/setcap ]]
+ compatibility_packages=("curl")
+ for package in "${compatibility_packages[@]}"
++ which curl
+ [[ -z /usr/bin/curl ]]
+ success
++ checkFunctionToStr verify_installed_packages
++ func_name=verify_installed_packages
++ case $func_name in
++ echo -n installedPackagesVerified
+ check_performed=installedPackagesVerified
+ [[ -z '' ]]
+ write_check_result installedPackagesVerified true
+ [[ -z '' ]]
+ key=installedPackagesVerified
+ shift
+ value=true
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q installedPackagesVerified /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'installedPackagesVerified = true'
+ verify_compatible_glibc_version
++ grep 'ldd (.*)'
++ rev
++ ldd --version
++ cut -d ' ' -f 1
++ rev
+ system_libc_version=2.31
++ printf '%s\n' 2.17 2.31
++ sort -V
++ head -n 1
+ lowest_version=2.17
+ [[ 2.17 != \2\.\1\7 ]]
+ success
++ checkFunctionToStr verify_compatible_glibc_version
++ func_name=verify_compatible_glibc_version
++ case $func_name in
++ echo -n glibcVersionVerified
+ check_performed=glibcVersionVerified
+ [[ -z '' ]]
+ write_check_result glibcVersionVerified true
+ [[ -z '' ]]
+ key=glibcVersionVerified
+ shift
+ value=true
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q glibcVersionVerified /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'glibcVersionVerified = true'
++ which getcap
+ [[ -z /usr/sbin/getcap ]]
++ which setcap
+ [[ -z /usr/sbin/setcap ]]
+++ uname -r
++ grep FANOTIFY
++ cat /boot/config-5.4.0-156-generic
+ fanotify_config='CONFIG_FANOTIFY=y
CONFIG_FANOTIFY_ACCESS_PERMISSIONS=y'
+ [[ CONFIG_FANOTIFY=y
CONFIG_FANOTIFY_ACCESS_PERMISSIONS=y =~ CONFIG_FANOTIFY=y ]]
+ [[ CONFIG_FANOTIFY=y
CONFIG_FANOTIFY_ACCESS_PERMISSIONS=y =~ CONFIG_FANOTIFY_ACCESS_PERMISSIONS=y ]]
+ check_free_storage 2048
+ local space=2048
+ local sophos_install=/opt/sophos-spl
+ [[ /opt/sophos-spl = /* ]]
+ local install_path=/opt
+ [[ ! -d /opt ]]
++ df -kP /opt
++ sed -e 1d
++ awk '{print $4}'
+ local free=4128228
++ df -kP /opt
++ awk '{print $6}'
++ sed -e 1d
+ local mountpoint=/
+ local free_mb
+ free_mb=4031
+ [[ 4031 -gt 2048 ]]
+ success
++ checkFunctionToStr check_free_storage
++ func_name=check_free_storage
++ case $func_name in
++ echo -n sufficientDiskSpace
+ check_performed=sufficientDiskSpace
+ [[ -z '' ]]
+ write_check_result sufficientDiskSpace true
+ [[ -z '' ]]
+ key=sufficientDiskSpace
+ shift
+ value=true
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q sufficientDiskSpace /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'sufficientDiskSpace = true'
+ return 0
+ check_total_mem 930000
+ local neededMemKiloBytes=930000
++ grep MemTotal /proc/meminfo
++ awk '{print $2}'
+ local totalMemKiloBytes=6071796
+ '[' 6071796 -gt 930000 ']'
+ success
++ checkFunctionToStr check_total_mem
++ func_name=check_total_mem
++ case $func_name in
++ echo -n sufficientMemory
+ check_performed=sufficientMemory
+ [[ -z '' ]]
+ write_check_result sufficientMemory true
+ [[ -z '' ]]
+ key=sufficientMemory
+ shift
+ value=true
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q sufficientMemory /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'sufficientMemory = true'
+ return 0
+ check_ca_certs
+ [[ -f /etc/ssl/certs/ca-certificates.crt ]]
+ log_debug 'Installation will use system CA path '\''/etc/ssl/certs/ca-certificates.crt'\'''
+ [[ -n '' ]]
+ success
++ checkFunctionToStr check_ca_certs
++ func_name=check_ca_certs
++ case $func_name in
++ echo -n cacertsVerified
+ check_performed=cacertsVerified
+ [[ -z '' ]]
+ write_check_result cacertsVerified true
+ [[ -z '' ]]
+ key=cacertsVerified
+ shift
+ value=true
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q cacertsVerified /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'cacertsVerified = true'
+ success
++ checkFunctionToStr verify_system_requirements
++ func_name=verify_system_requirements
++ case $func_name in
++ echo -n systemRequirementsVerified
+ check_performed=systemRequirementsVerified
+ [[ -z '' ]]
+ write_check_result systemRequirementsVerified true
+ [[ -z '' ]]
+ key=systemRequirementsVerified
+ shift
+ value=true
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q systemRequirementsVerified /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'systemRequirementsVerified = true'
++ sed -n -e '/^URL=/ s/.*\= *//p' ./SophosSetup.sh
+ CENTRAL_URL=https://mcs2-cloudstation-us-west-2.prod.hydra.sophos.com/sophos/management/ep
+ [[ '' != \n\o\n\e ]]
+ [[ -n '' ]]
++ sed -n -e '/^MESSAGE_RELAYS=[^$]/ s/.*\= *//p' ./SophosSetup.sh
+ message_relays=
+ IFS=';'
+ read -ra message_relay_array
+ [[ '' != \n\o\n\e ]]
+ [[ -n '' ]]
++ sed -n -e '/^UPDATE_CACHES=[^$]/ s/.*\= *//p' ./SophosSetup.sh
+ update_caches=
+ IFS=';'
+ read -ra update_cache_array
++ sed -n -e '/^SDDS3_SUS_URL=/ s/.*\= *//p' ./SophosSetup.sh
+ EXTRACTED_SUS_URL=sus.sophosupd.com
+ [[ sus.sophosupd.com != '' ]]
+ [[ sus.sophosupd.com != https://* ]]
+ EXTRACTED_SUS_URL=https://sus.sophosupd.com
++ sed -n -e '/^SDDS3_CONTENT_URLS=[^$]/ s/.*\= *//p' ./SophosSetup.sh
+ cdn_urls='sdds3.sophosupd.com;sdds3.sophosupd.net'
+ IFS=';'
+ read -ra cdn_urls_array
+ for cdn_url in "${cdn_urls_array[@]}"
+ [[ sdds3.sophosupd.com != https://* ]]
+ cdn_url=https://sdds3.sophosupd.com
+ EXTRACTED_CDN_URLS+=("${cdn_url%%,*}")
+ for cdn_url in "${cdn_urls_array[@]}"
+ [[ sdds3.sophosupd.net != https://* ]]
+ cdn_url=https://sdds3.sophosupd.net
+ EXTRACTED_CDN_URLS+=("${cdn_url%%,*}")
+ verify_network_connections '' '' 'https://sdds3.sophosupd.com https://sdds3.sophosupd.net' https://sus.sophosupd.com
+ IFS=' '
+ read -ra MESSAGE_RELAYS
+ IFS=' '
+ read -ra UPDATE_CACHES
+ IFS=' '
+ read -ra cdn_urls_arg
+ sus_url_arg=https://sus.sophosupd.com
+ [[ 0 != 0 ]]
+ local curl_output
+ [[ -n '' ]]
+ [[ -n '' ]]
+ [[ -n '' ]]
+ verify_all_possible_connections_to_central
+ log_info 'Verifying connections to Sophos Central'
+ echo 'INFO: Verifying connections to Sophos Central'
INFO: Verifying connections to Sophos Central
+ verify_connection_to_central
+ local proxy=
+ local curl_output
+ [[ -z '' ]]
++ curl --tlsv1.2 --noproxy '*' -k -is https://mcs2-cloudstation-us-west-2.prod.hydra.sophos.com/sophos/management/ep -m 60 -v
+ curl_output='*   Trying 52.40.202.232:443...
* TCP_NODELAY set
* After 29998ms connect time, move on!
* connect to 52.40.202.232 port 443 failed: Connection timed out
*   Trying 52.42.103.34:443...
* TCP_NODELAY set
* After 14998ms connect time, move on!
* connect to 52.42.103.34 port 443 failed: Connection timed out
*   Trying 34.217.183.67:443...
* TCP_NODELAY set
* After 7463ms connect time, move on!
* connect to 34.217.183.67 port 443 failed: Connection timed out
*   Trying 52.42.123.124:443...
* TCP_NODELAY set
* After 3731ms connect time, move on!
* connect to 52.42.123.124 port 443 failed: Connection timed out
*   Trying 54.149.48.189:443...
* TCP_NODELAY set
* After 1865ms connect time, move on!
* connect to 54.149.48.189 port 443 failed: Connection timed out
*   Trying 54.218.5.98:443...
* TCP_NODELAY set
* After 932ms connect time, move on!
* connect to 54.218.5.98 port 443 failed: Connection timed out
*   Trying 34.214.13.184:443...
* TCP_NODELAY set
* After 465ms connect time, move on!
* connect to 34.214.13.184 port 443 failed: Connection timed out
*   Trying 52.42.22.253:443...
* TCP_NODELAY set
* After 232ms connect time, move on!
* connect to 52.42.22.253 port 443 failed: Connection timed out
* Failed to connect to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com port 443: Connection timed out
* Closing connection 0'
+ curl_exitcode=28
+ [[ 28 == 0 ]]
+ log_warn 'Server cannot connect to Sophos Central directly'
+ COMPATIBILITY_WARNING_FOUND=1
+ echo 'WARN: Server cannot connect to Sophos Central directly'
WARN: Server cannot connect to Sophos Central directly
+ curl_debug '*   Trying 52.40.202.232:443...
* TCP_NODELAY set
* After 29998ms connect time, move on!
* connect to 52.40.202.232 port 443 failed: Connection timed out
*   Trying 52.42.103.34:443...
* TCP_NODELAY set
* After 14998ms connect time, move on!
* connect to 52.42.103.34 port 443 failed: Connection timed out
*   Trying 34.217.183.67:443...
* TCP_NODELAY set
* After 7463ms connect time, move on!
* connect to 34.217.183.67 port 443 failed: Connection timed out
*   Trying 52.42.123.124:443...
* TCP_NODELAY set
* After 3731ms connect time, move on!
* connect to 52.42.123.124 port 443 failed: Connection timed out
*   Trying 54.149.48.189:443...
* TCP_NODELAY set
* After 1865ms connect time, move on!
* connect to 54.149.48.189 port 443 failed: Connection timed out
*   Trying 54.218.5.98:443...
* TCP_NODELAY set
* After 932ms connect time, move on!
* connect to 54.218.5.98 port 443 failed: Connection timed out
*   Trying 34.214.13.184:443...
* TCP_NODELAY set
* After 465ms connect time, move on!
* connect to 34.214.13.184 port 443 failed: Connection timed out
*   Trying 52.42.22.253:443...
* TCP_NODELAY set
* After 232ms connect time, move on!
* connect to 52.42.22.253 port 443 failed: Connection timed out
* Failed to connect to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com port 443: Connection timed out
* Closing connection 0'
+ local curl_output
+ curl_output='*   Trying 52.40.202.232:443...
* TCP_NODELAY set
* After 29998ms connect time, move on!
* connect to 52.40.202.232 port 443 failed: Connection timed out
*   Trying 52.42.103.34:443...
* TCP_NODELAY set
* After 14998ms connect time, move on!
* connect to 52.42.103.34 port 443 failed: Connection timed out
*   Trying 34.217.183.67:443...
* TCP_NODELAY set
* After 7463ms connect time, move on!
* connect to 34.217.183.67 port 443 failed: Connection timed out
*   Trying 52.42.123.124:443...
* TCP_NODELAY set
* After 3731ms connect time, move on!
* connect to 52.42.123.124 port 443 failed: Connection timed out
*   Trying 54.149.48.189:443...
* TCP_NODELAY set
* After 1865ms connect time, move on!
* connect to 54.149.48.189 port 443 failed: Connection timed out
*   Trying 54.218.5.98:443...
* TCP_NODELAY set
* After 932ms connect time, move on!
* connect to 54.218.5.98 port 443 failed: Connection timed out
*   Trying 34.214.13.184:443...
* TCP_NODELAY set
* After 465ms connect time, move on!
* connect to 34.214.13.184 port 443 failed: Connection timed out
*   Trying 52.42.22.253:443...
* TCP_NODELAY set
* After 232ms connect time, move on!
* connect to 52.42.22.253 port 443 failed: Connection timed out
* Failed to connect to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com port 443: Connection timed out
* Closing connection 0'
+ log_debug 'See curl output for more detail:'
+ [[ -n '' ]]
+ log_debug '*   Trying 52.40.202.232:443...
* TCP_NODELAY set
* After 29998ms connect time, move on!
* connect to 52.40.202.232 port 443 failed: Connection timed out
*   Trying 52.42.103.34:443...
* TCP_NODELAY set
* After 14998ms connect time, move on!
* connect to 52.42.103.34 port 443 failed: Connection timed out
*   Trying 34.217.183.67:443...
* TCP_NODELAY set
* After 7463ms connect time, move on!
* connect to 34.217.183.67 port 443 failed: Connection timed out
*   Trying 52.42.123.124:443...
* TCP_NODELAY set
* After 3731ms connect time, move on!
* connect to 52.42.123.124 port 443 failed: Connection timed out
*   Trying 54.149.48.189:443...
* TCP_NODELAY set
* After 1865ms connect time, move on!
* connect to 54.149.48.189 port 443 failed: Connection timed out
*   Trying 54.218.5.98:443...
* TCP_NODELAY set
* After 932ms connect time, move on!
* connect to 54.218.5.98 port 443 failed: Connection timed out
*   Trying 34.214.13.184:443...
* TCP_NODELAY set
* After 465ms connect time, move on!
* connect to 34.214.13.184 port 443 failed: Connection timed out
*   Trying 52.42.22.253:443...
* TCP_NODELAY set
* After 232ms connect time, move on!
* connect to 52.42.22.253 port 443 failed: Connection timed out
* Failed to connect to mcs2-cloudstation-us-west-2.prod.hydra.sophos.com port 443: Connection timed out
* Closing connection 0'
+ [[ -n '' ]]
+ [[ -n '' ]]
+ [[ 0 == 0 ]]
+ log_error 'SPL installation will fail as a connection to Sophos Central could not be established'
+ func_name=verify_all_possible_connections_to_central
+ [[ -n '' ]]
++ checkFunctionToStr verify_all_possible_connections_to_central
++ func_name=verify_all_possible_connections_to_central
++ case $func_name in
++ echo -n centralConnectionVerified
+ check_performed=centralConnectionVerified
+ write_check_result centralConnectionVerified false
+ [[ -z '' ]]
+ key=centralConnectionVerified
+ shift
+ value=false
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q centralConnectionVerified /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'centralConnectionVerified = false'
+ COMPATIBILITY_ERROR_FOUND=1
+ [[ success == \s\u\c\c\e\s\s ]]
+ SUMMARY='SPL installation will fail as a connection to Sophos Central could not be established'
+ echo 'ERROR: SPL installation will fail as a connection to Sophos Central could not be established'
ERROR: SPL installation will fail as a connection to Sophos Central could not be established
+ verify_all_possible_connections_to_sus
+ log_info 'Verifying connections to Sophos Update Service (SUS) server'
+ echo 'INFO: Verifying connections to Sophos Update Service (SUS) server'
INFO: Verifying connections to Sophos Update Service (SUS) server
+ [[ -n '' ]]
+ [[ -n https://sus.sophosupd.com ]]
+ SUS_URL=https://sus.sophosupd.com
+ log_debug 'Using SUS URL from Central'
+ [[ -n '' ]]
+ verify_connection_to_sus
+ local proxy=
+ local curl_output
+ [[ -z '' ]]
++ curl --tlsv1.2 --noproxy '*' -is https://sus.sophosupd.com -m 60 -v
+ curl_output='*   Trying 3.128.22.218:443...
* TCP_NODELAY set
* After 29991ms connect time, move on!
* connect to 3.128.22.218 port 443 failed: Connection timed out
*   Trying 3.23.226.108:443...
* TCP_NODELAY set
* After 14991ms connect time, move on!
* connect to 3.23.226.108 port 443 failed: Connection timed out
*   Trying 3.16.88.241:443...
* TCP_NODELAY set
* After 7494ms connect time, move on!
* connect to 3.16.88.241 port 443 failed: Connection timed out
* Failed to connect to sus.sophosupd.com port 443: Connection timed out
* Closing connection 0'
+ curl_exitcode=28
+ [[ 28 == 0 ]]
+ log_warn 'Server cannot connect to the SUS server (https://sus.sophosupd.com) directly'
+ COMPATIBILITY_WARNING_FOUND=1
+ echo 'WARN: Server cannot connect to the SUS server (https://sus.sophosupd.com) directly'
WARN: Server cannot connect to the SUS server (https://sus.sophosupd.com) directly
+ curl_debug '*   Trying 3.128.22.218:443...
* TCP_NODELAY set
* After 29991ms connect time, move on!
* connect to 3.128.22.218 port 443 failed: Connection timed out
*   Trying 3.23.226.108:443...
* TCP_NODELAY set
* After 14991ms connect time, move on!
* connect to 3.23.226.108 port 443 failed: Connection timed out
*   Trying 3.16.88.241:443...
* TCP_NODELAY set
* After 7494ms connect time, move on!
* connect to 3.16.88.241 port 443 failed: Connection timed out
* Failed to connect to sus.sophosupd.com port 443: Connection timed out
* Closing connection 0'
+ local curl_output
+ curl_output='*   Trying 3.128.22.218:443...
* TCP_NODELAY set
* After 29991ms connect time, move on!
* connect to 3.128.22.218 port 443 failed: Connection timed out
*   Trying 3.23.226.108:443...
* TCP_NODELAY set
* After 14991ms connect time, move on!
* connect to 3.23.226.108 port 443 failed: Connection timed out
*   Trying 3.16.88.241:443...
* TCP_NODELAY set
* After 7494ms connect time, move on!
* connect to 3.16.88.241 port 443 failed: Connection timed out
* Failed to connect to sus.sophosupd.com port 443: Connection timed out
* Closing connection 0'
+ log_debug 'See curl output for more detail:'
+ [[ -n '' ]]
+ log_debug '*   Trying 3.128.22.218:443...
* TCP_NODELAY set
* After 29991ms connect time, move on!
* connect to 3.128.22.218 port 443 failed: Connection timed out
*   Trying 3.23.226.108:443...
* TCP_NODELAY set
* After 14991ms connect time, move on!
* connect to 3.23.226.108 port 443 failed: Connection timed out
*   Trying 3.16.88.241:443...
* TCP_NODELAY set
* After 7494ms connect time, move on!
* connect to 3.16.88.241 port 443 failed: Connection timed out
* Failed to connect to sus.sophosupd.com port 443: Connection timed out
* Closing connection 0'
+ [[ -n '' ]]
+ [[ -n '' ]]
+ [[ 0 == 0 ]]
+ log_error 'SPL installation will fail as a connection to the SUS server could not be established'
+ func_name=verify_all_possible_connections_to_sus
+ [[ -n '' ]]
++ checkFunctionToStr verify_all_possible_connections_to_sus
++ func_name=verify_all_possible_connections_to_sus
++ case $func_name in
++ echo -n susConnectionVerified
+ check_performed=susConnectionVerified
+ write_check_result susConnectionVerified false
+ [[ -z '' ]]
+ key=susConnectionVerified
+ shift
+ value=false
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q susConnectionVerified /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'susConnectionVerified = false'
+ COMPATIBILITY_ERROR_FOUND=1
+ [[ SPL installation will fail as a connection to Sophos Central could not be established == \s\u\c\c\e\s\s ]]
+ echo 'ERROR: SPL installation will fail as a connection to Sophos Central could not be established'
ERROR: SPL installation will fail as a connection to Sophos Central could not be established
+ verify_all_possible_connections_to_cdn
+ log_info 'Verifying connections to the CDN server'
+ echo 'INFO: Verifying connections to the CDN server'
INFO: Verifying connections to the CDN server
+ [[ -n '' ]]
+ [[ 2 != 0 ]]
+ CDN_URLS=("${cdn_urls_arg[@]}")
+ log_debug 'Using CDN URLs from Central'
+ [[ -n '' ]]
+ CDN_URL=
+ for url in "${CDN_URLS[@]}"
+ curl --tlsv1.2 --noproxy '*' -is https://sdds3.sophosupd.com -m 60
+ log_debug 'Server cannot connect to CDN address (https://sdds3.sophosupd.com) directly'
+ [[ -n '' ]]
+ for url in "${CDN_URLS[@]}"
+ curl --tlsv1.2 --noproxy '*' -is https://sdds3.sophosupd.net -m 60
+ log_debug 'Server cannot connect to CDN address (https://sdds3.sophosupd.net) directly'
+ [[ -n '' ]]
+ [[ -z '' ]]
+ [[ -z '' ]]
+ [[ '' == 1 ]]
+ log_error 'SPL installation will fail as a connection to a CDN server could not be established' verify_connection_to_cdn
+ func_name=verify_all_possible_connections_to_cdn
+ [[ -n verify_connection_to_cdn ]]
+ func_name=verify_connection_to_cdn
++ checkFunctionToStr verify_connection_to_cdn
++ func_name=verify_connection_to_cdn
++ case $func_name in
+ check_performed=
+ write_check_result false
+ [[ -z '' ]]
+ key=false
+ shift
+ value=
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q false /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ COMPATIBILITY_ERROR_FOUND=1
+ [[ SPL installation will fail as a connection to Sophos Central could not be established == \s\u\c\c\e\s\s ]]
+ echo 'ERROR: SPL installation will fail as a connection to Sophos Central could not be established'
ERROR: SPL installation will fail as a connection to Sophos Central could not be established
+ [[ -n '' ]]
+ [[ 0 == 0 ]]
+ [[ '' == 0 ]]
+ success
++ checkFunctionToStr verify_all_possible_connections_to_cdn
++ func_name=verify_all_possible_connections_to_cdn
++ case $func_name in
++ echo -n cdnConnectionVerified
+ check_performed=cdnConnectionVerified
+ [[ -z 1 ]]
+ [[ -n 1 ]]
+ failure 33 'SPL cannot be installed on this system, the pre-installation checks found some critical issues. Please review the logs and address the issues before attempting to reinstall'
+ func_name=pre_install_checks
+ [[ -n '' ]]
++ checkFunctionToStr pre_install_checks
++ func_name=pre_install_checks
++ case $func_name in
++ echo -n preInstallChecksPassed
+ check_performed=preInstallChecksPassed
+ write_check_result preInstallChecksPassed false
+ [[ -z '' ]]
+ key=preInstallChecksPassed
+ shift
+ value=false
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q preInstallChecksPassed /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'preInstallChecksPassed = false'
+ [[ SPL installation will fail as a connection to Sophos Central could not be established != \s\u\c\c\e\s\s ]]
+ write_check_result summary 'SPL installation will fail as a connection to Sophos Central could not be established'
+ [[ -z '' ]]
+ key=summary
+ shift
+ value='SPL installation will fail as a connection to Sophos Central could not be established'
+ ini_file=/tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ grep -q summary /tmp/SophosCentralInstall_nLTH6WH/thininstaller_report.ini
+ umask 0177
+ echo 'summary = SPL installation will fail as a connection to Sophos Central could not be established'
+ code=33
+ echo 'SPL cannot be installed on this system, the pre-installation checks found some critical issues. Please review the logs and address the issues before attempting to reinstall'
SPL cannot be installed on this system, the pre-installation checks found some critical issues. Please review the logs and address the issues before attempting to reinstall
+ [[ -s /logs/base/suldownloader.log ]]
+ [[ -n '' ]]
+ [[ 0 == 1 ]]
+ echo 'Please see https://support.sophos.com/support/s/article/KB-000041952 for troubleshooting help'
Please see https://support.sophos.com/support/s/article/KB-000041952 for troubleshooting help
+ cleanup_and_exit 33
+ code=33
+ [[ -n bin ]]
+ [[ -x bin/telemetry ]]
+ [[ 33 -eq 0 ]]
+ exit 33



This thread was automatically locked due to age.
  • Adicional ejecute estos comenaod de verificacion y el 3 se queda

    host prod.endpointintel.darkbytes.io
    prod.endpointintel.darkbytes.io is an alias for k8s-prod-endpoint-b77fb0f342-1621775720.us-west-2.elb.amazonaws.com.
    k8s-prod-endpoint-b77fb0f342-1621775720.us-west-2.elb.amazonaws.com has address 44.235.57.55
    k8s-prod-endpoint-b77fb0f342-1621775720.us-west-2.elb.amazonaws.com has address 52.27.80.178
    k8s-prod-endpoint-b77fb0f342-1621775720.us-west-2.elb.amazonaws.com has address 54.68.84.64

    host kinesis.us-west-2.amazonaws.com
    kinesis.us-west-2.amazonaws.com has address 34.223.45.96


    `curl -v prod.endpointintel.darkbytes.io/`
    % Total % Received % Xferd Average Speed Time Time Time Current
    Dload Upload Total Spent Left Speed
    0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0* Trying 44.235.57.55:443...
    * TCP_NODELAY set
    0 0 0 0 0 0 0 0 --:--:-- 0:02:10 --:--:-- 0* connect to 44.235.57.55 port 443 failed: Connection timed out
    * Trying 52.27.80.178:443...
    * TCP_NODELAY set
    0 0 0 0 0 0 0 0 --:--:-- 0:03:33 --:--:-- 0* After 84676ms connect time, move on!
    * connect to 52.27.80.178 port 443 failed: Connection timed out
    * Trying 54.68.84.64:443...
    * TCP_NODELAY set
    0 0 0 0 0 0 0 0 --:--:-- 0:04:17 --:--:-- 0* After 42333ms connect time, move on!
    * connect to 54.68.84.64 port 443 failed: Connection timed out
    * Failed to connect to prod.endpointintel.darkbytes.io port 443: Connection timed out
    0 0 0 0 0 0 0 0 --:--:-- 0:04:17 --:--:-- 0
    * Closing connection 0
    curl: (28) Failed to connect to prod.endpointintel.darkbytes.io port 443: Connection timed out

  • Hi Mauricio,

    Thanks for reaching out to the Sophos Community Forum. 

    I'd suggest starting out by checking if all of the domains and ports mentioned on the following page have been whitelisted. 
    - Domains and ports to allow

    It doesn't look like any of the other prerequisite checks have failed. You may want to try creating an unrestricted network temporarily to see if the installation succeeds when connected this way.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
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