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Recommended way to uninstall Sophos Endpoint

LuisAyalaMagni

Hi everybody,

I have a question. Is there any difference uninstalling Sophos Endpoint via Sophos ZAP vs uninstalling via control panel > Programs and features. Which is the recommended way?

Thanks.



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    Hi Luis,

    Thanks for reaching out to the Sophos Community Forum. 

    Sophos Zap is intended to be used as a troubleshooting tool. Generally, uninstalling using the Programs and Features control panel menu will be sufficient.

    If you are experiencing issues with updating or installation where Sophos was already present on a device, running Sophos Zap will ensure any remnants of previous installations are removed so that a clean install can take place. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi Luis,

    Thanks for reaching out to the Sophos Community Forum. 

    Sophos Zap is intended to be used as a troubleshooting tool. Generally, uninstalling using the Programs and Features control panel menu will be sufficient.

    If you are experiencing issues with updating or installation where Sophos was already present on a device, running Sophos Zap will ensure any remnants of previous installations are removed so that a clean install can take place. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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