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Recommended way to uninstall Sophos Endpoint

Hi everybody,

I have a question. Is there any difference uninstalling Sophos Endpoint via Sophos ZAP vs uninstalling via control panel > Programs and features. Which is the recommended way?


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  • Hi Luis,

    Thanks for reaching out to the Sophos Community Forum. 

    Sophos Zap is intended to be used as a troubleshooting tool. Generally, uninstalling using the Programs and Features control panel menu will be sufficient.

    If you are experiencing issues with updating or installation where Sophos was already present on a device, running Sophos Zap will ensure any remnants of previous installations are removed so that a clean install can take place. 

    Kushal Lakhan
    Team Lead, Global Community Support
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