Since today we get the following error message when installing Sophos Endpoint protection.
logs:
2024-02-20T11:03:40.3569218Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata()
2024-02-20T11:03:40.3569218Z INFO : SUL info: [V75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata()
2024-02-20T11:03:40.3569218Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1
2024-02-20T11:03:40.3579204Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:1:1, url=sophos
2024-02-20T11:03:40.3579204Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:dci.sophosupd.com/update, path: 4/1a/41aea06e7cf0d70e17fc260874fb911c.dat
2024-02-20T11:03:41.1170203Z WARNING : SUL error: [E26245] Error fetching data from dci.sophosupd.com/.../41aea06e7cf0d70e17fc260874fb911c.dat: WinHttpSendRequest (error 12007)
2024-02-20T11:03:41.1170203Z INFO : SUL info: [I26245] No proxy was used.
2024-02-20T11:03:41.1180214Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1
2024-02-20T11:03:41.1180214Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:2:1, url=sophos
2024-02-20T11:03:41.1180214Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:dci.sophosupd.net/update, path: 4/1a/41aea06e7cf0d70e17fc260874fb911c.dat
2024-02-20T11:03:41.8772802Z WARNING : SUL error: [E26245] Error fetching data from dci.sophosupd.net/.../41aea06e7cf0d70e17fc260874fb911c.dat: WinHttpSendRequest (error 12007)
2024-02-20T11:03:41.8772802Z INFO : SUL info: [I26245] No proxy was used.
2024-02-20T11:03:41.8781738Z INFO : SUL info: [I40394] Downloading customer file from sophos:3:1
2024-02-20T11:03:41.8781738Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:3:1, url=sophos
2024-02-20T11:03:41.8781738Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source
2024-02-20T11:03:41.8791753Z WARNING : SUL error: [E35369] Out of update sources
2024-02-20T11:03:41.8791753Z WARNING : SUL error: [E99999] Out of sources
2024-02-20T11:03:41.8801761Z ERROR : DownloadCommand::onRun() failed with std::exception: MetaDataScope::MetaDataScope failed with error code 4
2024-02-20T11:03:41.8801761Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Software konnte nicht heruntergeladen werden'.
2024-02-20T11:03:41.8811807Z ERROR : Installation failed.
2024-02-20T11:03:41.8811807Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/f32c3342-7110-443a-9aac-f43d4b8e20ad
2024-02-20T11:03:41.8821768Z INFO : Did not discover an URL for a PAC file
2024-02-20T11:03:41.8831763Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-20T11:03:41.8831763Z INFO : Set security protocol: 00000800
2024-02-20T11:03:41.8841746Z INFO : Opening connection to mcs2-cloudstation-eu-central-1.prod.hydra.sophos.com
2024-02-20T11:03:41.8841746Z INFO : Sending request for connection confirmation through potential proxy
2024-02-20T11:03:41.8841746Z INFO : Request content size: 0
2024-02-20T11:03:41.8851800Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-20T11:03:41.8871743Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-20T11:03:41.8881761Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-20T11:03:41.8911791Z INFO : Certificate check succeeded
2024-02-20T11:03:41.8911791Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-20T11:03:41.9011869Z INFO : Response status code: 200
2024-02-20T11:03:41.9017073Z INFO : Response data size: 168
2024-02-20T11:03:41.9017073Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2024-02-20T11:03:41.9017073Z INFO : Request content size: 1009
2024-02-20T11:03:41.9027206Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-20T11:03:41.9047255Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-20T11:03:41.9047255Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-20T11:03:41.9087318Z INFO : Certificate check succeeded
2024-02-20T11:03:41.9087318Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-20T11:03:43.6351281Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-20T11:03:43.6371246Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-20T11:03:43.6371246Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-20T11:03:43.6411294Z INFO : Certificate check succeeded
2024-02-20T11:03:43.6411294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-20T11:03:43.6411294Z INFO : Response status code: 200
2024-02-20T11:03:43.6421255Z INFO : Response data size: 0
Thanks everyone
Peter H.
Added tags
[edited by: Gladys at 11:08 AM (GMT -8) on 5 Mar 2024]
