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Sophos Installer: download error from dci.sophosupd.com - non existing host

We're trying to install a new Agent and are getting trouble:

Error fetching data from https://dci.sophosupd.net/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat

That host cannot be resolved. No DNS entires!

That will be a global problem.

Installer Version 1.19.68.0 (downloaded only minutes ago)

Can we bypass this? How can we install new Clients?

*** Keine internal type for both IPv4 and IPv6 Addresses (A+AAAA)-Einträge für dci.sophosupd.com verfü
> dci.sophosupd.com 8.8.8.8
Server:  [8.8.8.8]
Address:  8.8.8.8

Name:    dci.sophosupd.com

> set type=all
> dci.sophosupd.com 8.8.8.8
Server:  [8.8.8.8]
Address:  8.8.8.8

sophosupd.com
        primary name server = asia1.akam.net
        responsible mail addr = hostmaster.sophos.com
        serial  = 2020011375
        refresh = 7200 (2 hours)
        retry   = 3600 (1 hour)
        expire  = 604800 (7 days)
        default TTL = 3600 (1 hour)
>

2024-02-19T10:24:35.4429446Z INFO : Certificate check succeeded
2024-02-19T10:24:35.4439442Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T10:24:35.4586599Z INFO : Response status code: 200
2024-02-19T10:24:35.4586599Z INFO : Response data size: 0
2024-02-19T10:24:35.4586599Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/27c2364733090e8312f5e417de71339b00fb89d5c74e5238005aebd448287c24
2024-02-19T10:24:35.4596672Z INFO : Request content size: 0
2024-02-19T10:24:35.4596672Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2024-02-19T10:24:35.4606670Z INFO : Subject certificate failed validation against root CA: SophosCA1
2024-02-19T10:24:35.4616660Z INFO : Subject certificate failed validation against root CA: SophosCA2
2024-02-19T10:24:35.4636649Z INFO : Certificate check succeeded
2024-02-19T10:24:35.4636649Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2024-02-19T10:24:35.5265216Z INFO : Response status code: 200
2024-02-19T10:24:35.5275314Z INFO : Response data size: 3658
2024-02-19T10:24:35.5275314Z INFO : Assume obfuscated SAU password
2024-02-19T10:24:35.6225282Z INFO : Subscription id: Base, rigidname: WindowsCloudNextGen, baseversion: 11, tag: RECOMMENDED, fixedversion: 
2024-02-19T10:24:35.6225282Z INFO : Subscription id: Clean, rigidname: WindowsCloudClean, baseversion: 1, tag: RECOMMENDED, fixedversion: 
2024-02-19T10:24:35.6225282Z INFO : Subscription id: CloudAV, rigidname: WindowsCloudAV, baseversion: 11, tag: RECOMMENDED, fixedversion: 
2024-02-19T10:24:35.6225282Z INFO : Subscription id: Encryption, rigidname: WindowsCloudEncryption, baseversion: 1, tag: RECOMMENDED, fixedversion: 
2024-02-19T10:24:35.6225282Z INFO : Subscription id: HitmanProAlert, rigidname: WindowsCloudHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion: 
2024-02-19T10:24:35.6225282Z INFO : Subscription id: MDR, rigidname: WindowsCloudMDR, baseversion: , tag: RECOMMENDED, fixedversion: 
2024-02-19T10:24:35.6225282Z INFO : Fixed version token is not used
2024-02-19T10:24:35.6225282Z INFO : Feature: APPCNTRL
2024-02-19T10:24:35.6225282Z INFO : Feature: AV
2024-02-19T10:24:35.6225282Z INFO : Feature: CLEAN
2024-02-19T10:24:35.6225282Z INFO : Feature: CORE
2024-02-19T10:24:35.6225282Z INFO : Feature: DLP
2024-02-19T10:24:35.6225282Z INFO : Feature: DVCCNTRL
2024-02-19T10:24:35.6225282Z INFO : Feature: EFW
2024-02-19T10:24:35.6225282Z INFO : Feature: HBT
2024-02-19T10:24:35.6225282Z INFO : Feature: LIVEQUERY
2024-02-19T10:24:35.6225282Z INFO : Feature: LIVETERMINAL
2024-02-19T10:24:35.6225282Z INFO : Feature: MDR
2024-02-19T10:24:35.6225282Z INFO : Feature: NTP
2024-02-19T10:24:35.6225282Z INFO : Feature: SAV
2024-02-19T10:24:35.6235284Z INFO : Feature: SDU
2024-02-19T10:24:35.6235284Z INFO : Feature: WEBCNTRL
2024-02-19T10:24:35.6235284Z INFO : Feature: XPD
2024-02-19T10:24:35.6235284Z INFO : Setting https download to: true
2024-02-19T10:24:35.6235284Z INFO : Updating  credentials created with username: PRD8L73E4H
2024-02-19T10:24:35.6235284Z INFO : Server for 'sus': sus.sophosupd.com
2024-02-19T10:24:35.6235284Z INFO : Server for 'content_server': sdds3.sophosupd.com
2024-02-19T10:24:35.6235284Z INFO : Server for 'content_server': sdds3.sophosupd.net
2024-02-19T10:24:35.6235284Z INFO : Server for 'telemetry': t1.sophosupd.com
2024-02-19T10:24:35.6235284Z INFO : Server for 'feedback': sdu-feedback.sophos.com
2024-02-19T10:24:35.6235284Z INFO : Server for 'repairkit': sdu-auto-upload.sophosupd.com
2024-02-19T10:24:35.6235284Z INFO : Restarting MCS Client service if stopped
2024-02-19T10:24:35.6235284Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2024-02-19T10:24:35.6235284Z INFO : About to execute command: Download
2024-02-19T10:24:35.6365288Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2024-02-19T10:24:35.6365288Z INFO : No update caches configured
2024-02-19T10:24:35.6365288Z INFO : Updating from Sophos
2024-02-19T10:24:35.6380667Z INFO : Did not discover an URL for a PAC file
2024-02-19T10:24:35.6380667Z INFO : Updating configured to use: HTTPS
2024-02-19T10:24:35.6380667Z INFO : Initial download: attempting to use bulk metadata
2024-02-19T10:24:35.6380667Z INFO : Entered Sdds2DownloaderImpl::setGlobalFilter
2024-02-19T10:24:35.6380667Z INFO : Using platform ID WIN_10_X64
2024-02-19T10:24:35.6380667Z INFO : Subscription: Base
2024-02-19T10:24:35.6380667Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata()
2024-02-19T10:24:35.6380667Z INFO : SUL info: [V75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata()
2024-02-19T10:24:35.6380667Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1
2024-02-19T10:24:35.6380667Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:1:1, url=sophos
2024-02-19T10:24:35.6380667Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:http://dci.sophosupd.com/update, path: 4/1a/41aea06e7cf0d70e17fc260874fb911c.dat
2024-02-19T10:24:36.4140741Z WARNING : SUL error: [E26245] Error fetching data from http://dci.sophosupd.com/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat: WinHttpSendRequest (error 12007)
2024-02-19T10:24:36.4150719Z INFO : SUL info: [I26245] No proxy was used.
2024-02-19T10:24:36.4150719Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1
2024-02-19T10:24:36.4150719Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:2:1, url=sophos
2024-02-19T10:24:36.4150719Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:http://dci.sophosupd.net/update, path: 4/1a/41aea06e7cf0d70e17fc260874fb911c.dat
2024-02-19T10:24:37.1977912Z WARNING : SUL error: [E26245] Error fetching data from http://dci.sophosupd.net/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat: WinHttpSendRequest (error 12007)
2024-02-19T10:24:37.1977912Z INFO : SUL info: [I26245] No proxy was used.
2024-02-19T10:24:37.1988546Z INFO : SUL info: [I40394] Downloading customer file from sophos:3:1
2024-02-19T10:24:37.1988546Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:3:1, url=sophos
2024-02-19T10:24:37.1988546Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source
2024-02-19T10:24:37.1988546Z WARNING : SUL error: [E35369] Out of update sources
2024-02-19T10:24:37.1988546Z WARNING : SUL error: [E99999] Out of sources
2024-02-19T10:24:37.1998488Z ERROR : DownloadCommand::onRun() failed with std::exception: MetaDataScope::MetaDataScope failed with error code 4
2024-02-19T10:24:37.2008629Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Software konnte nicht heruntergeladen werden'.
2024-02-19T10:24:37.2008629Z ERROR : Installation failed.
2024-02-19T10:24:37.2008629Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/3e74c544-92ca-6492-8bff-ff527779ffe7
2024-02-19T10:24:37.2038052Z INFO : Did not discover an URL for a PAC file
2024-02-19T10:24:37.2038052Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2024-02-19T10:24:37.2048021Z INFO : Set security protocol: 00000800



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