We're trying to install a new Agent and are getting trouble:
Error fetching data from https://dci.sophosupd.net/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat
That host cannot be resolved. No DNS entires!
That will be a global problem.
Installer Version 1.19.68.0 (downloaded only minutes ago)
Can we bypass this? How can we install new Clients?
*** Keine internal type for both IPv4 and IPv6 Addresses (A+AAAA)-Einträge für dci.sophosupd.com verfü
> dci.sophosupd.com 8.8.8.8
Server: [8.8.8.8]
Address: 8.8.8.8
Name: dci.sophosupd.com
> set type=all
> dci.sophosupd.com 8.8.8.8
Server: [8.8.8.8]
Address: 8.8.8.8
sophosupd.com
primary name server = asia1.akam.net
responsible mail addr = hostmaster.sophos.com
serial = 2020011375
refresh = 7200 (2 hours)
retry = 3600 (1 hour)
expire = 604800 (7 days)
default TTL = 3600 (1 hour)
>
2024-02-19T10:24:35.4429446Z INFO : Certificate check succeeded 2024-02-19T10:24:35.4439442Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2024-02-19T10:24:35.4586599Z INFO : Response status code: 200 2024-02-19T10:24:35.4586599Z INFO : Response data size: 0 2024-02-19T10:24:35.4586599Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/27c2364733090e8312f5e417de71339b00fb89d5c74e5238005aebd448287c24 2024-02-19T10:24:35.4596672Z INFO : Request content size: 0 2024-02-19T10:24:35.4596672Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2024-02-19T10:24:35.4606670Z INFO : Subject certificate failed validation against root CA: SophosCA1 2024-02-19T10:24:35.4616660Z INFO : Subject certificate failed validation against root CA: SophosCA2 2024-02-19T10:24:35.4636649Z INFO : Certificate check succeeded 2024-02-19T10:24:35.4636649Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2024-02-19T10:24:35.5265216Z INFO : Response status code: 200 2024-02-19T10:24:35.5275314Z INFO : Response data size: 3658 2024-02-19T10:24:35.5275314Z INFO : Assume obfuscated SAU password 2024-02-19T10:24:35.6225282Z INFO : Subscription id: Base, rigidname: WindowsCloudNextGen, baseversion: 11, tag: RECOMMENDED, fixedversion: 2024-02-19T10:24:35.6225282Z INFO : Subscription id: Clean, rigidname: WindowsCloudClean, baseversion: 1, tag: RECOMMENDED, fixedversion: 2024-02-19T10:24:35.6225282Z INFO : Subscription id: CloudAV, rigidname: WindowsCloudAV, baseversion: 11, tag: RECOMMENDED, fixedversion: 2024-02-19T10:24:35.6225282Z INFO : Subscription id: Encryption, rigidname: WindowsCloudEncryption, baseversion: 1, tag: RECOMMENDED, fixedversion: 2024-02-19T10:24:35.6225282Z INFO : Subscription id: HitmanProAlert, rigidname: WindowsCloudHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion: 2024-02-19T10:24:35.6225282Z INFO : Subscription id: MDR, rigidname: WindowsCloudMDR, baseversion: , tag: RECOMMENDED, fixedversion: 2024-02-19T10:24:35.6225282Z INFO : Fixed version token is not used 2024-02-19T10:24:35.6225282Z INFO : Feature: APPCNTRL 2024-02-19T10:24:35.6225282Z INFO : Feature: AV 2024-02-19T10:24:35.6225282Z INFO : Feature: CLEAN 2024-02-19T10:24:35.6225282Z INFO : Feature: CORE 2024-02-19T10:24:35.6225282Z INFO : Feature: DLP 2024-02-19T10:24:35.6225282Z INFO : Feature: DVCCNTRL 2024-02-19T10:24:35.6225282Z INFO : Feature: EFW 2024-02-19T10:24:35.6225282Z INFO : Feature: HBT 2024-02-19T10:24:35.6225282Z INFO : Feature: LIVEQUERY 2024-02-19T10:24:35.6225282Z INFO : Feature: LIVETERMINAL 2024-02-19T10:24:35.6225282Z INFO : Feature: MDR 2024-02-19T10:24:35.6225282Z INFO : Feature: NTP 2024-02-19T10:24:35.6225282Z INFO : Feature: SAV 2024-02-19T10:24:35.6235284Z INFO : Feature: SDU 2024-02-19T10:24:35.6235284Z INFO : Feature: WEBCNTRL 2024-02-19T10:24:35.6235284Z INFO : Feature: XPD 2024-02-19T10:24:35.6235284Z INFO : Setting https download to: true 2024-02-19T10:24:35.6235284Z INFO : Updating credentials created with username: PRD8L73E4H 2024-02-19T10:24:35.6235284Z INFO : Server for 'sus': sus.sophosupd.com 2024-02-19T10:24:35.6235284Z INFO : Server for 'content_server': sdds3.sophosupd.com 2024-02-19T10:24:35.6235284Z INFO : Server for 'content_server': sdds3.sophosupd.net 2024-02-19T10:24:35.6235284Z INFO : Server for 'telemetry': t1.sophosupd.com 2024-02-19T10:24:35.6235284Z INFO : Server for 'feedback': sdu-feedback.sophos.com 2024-02-19T10:24:35.6235284Z INFO : Server for 'repairkit': sdu-auto-upload.sophosupd.com 2024-02-19T10:24:35.6235284Z INFO : Restarting MCS Client service if stopped 2024-02-19T10:24:35.6235284Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''. 2024-02-19T10:24:35.6235284Z INFO : About to execute command: Download 2024-02-19T10:24:35.6365288Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache 2024-02-19T10:24:35.6365288Z INFO : No update caches configured 2024-02-19T10:24:35.6365288Z INFO : Updating from Sophos 2024-02-19T10:24:35.6380667Z INFO : Did not discover an URL for a PAC file 2024-02-19T10:24:35.6380667Z INFO : Updating configured to use: HTTPS 2024-02-19T10:24:35.6380667Z INFO : Initial download: attempting to use bulk metadata 2024-02-19T10:24:35.6380667Z INFO : Entered Sdds2DownloaderImpl::setGlobalFilter 2024-02-19T10:24:35.6380667Z INFO : Using platform ID WIN_10_X64 2024-02-19T10:24:35.6380667Z INFO : Subscription: Base 2024-02-19T10:24:35.6380667Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata() 2024-02-19T10:24:35.6380667Z INFO : SUL info: [V75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata() 2024-02-19T10:24:35.6380667Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1 2024-02-19T10:24:35.6380667Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:1:1, url=sophos 2024-02-19T10:24:35.6380667Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:http://dci.sophosupd.com/update, path: 4/1a/41aea06e7cf0d70e17fc260874fb911c.dat 2024-02-19T10:24:36.4140741Z WARNING : SUL error: [E26245] Error fetching data from http://dci.sophosupd.com/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat: WinHttpSendRequest (error 12007) 2024-02-19T10:24:36.4150719Z INFO : SUL info: [I26245] No proxy was used. 2024-02-19T10:24:36.4150719Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1 2024-02-19T10:24:36.4150719Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:2:1, url=sophos 2024-02-19T10:24:36.4150719Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:http://dci.sophosupd.net/update, path: 4/1a/41aea06e7cf0d70e17fc260874fb911c.dat 2024-02-19T10:24:37.1977912Z WARNING : SUL error: [E26245] Error fetching data from http://dci.sophosupd.net/update/4/1a/41aea06e7cf0d70e17fc260874fb911c.dat: WinHttpSendRequest (error 12007) 2024-02-19T10:24:37.1977912Z INFO : SUL info: [I26245] No proxy was used. 2024-02-19T10:24:37.1988546Z INFO : SUL info: [I40394] Downloading customer file from sophos:3:1 2024-02-19T10:24:37.1988546Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:3:1, url=sophos 2024-02-19T10:24:37.1988546Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source 2024-02-19T10:24:37.1988546Z WARNING : SUL error: [E35369] Out of update sources 2024-02-19T10:24:37.1988546Z WARNING : SUL error: [E99999] Out of sources 2024-02-19T10:24:37.1998488Z ERROR : DownloadCommand::onRun() failed with std::exception: MetaDataScope::MetaDataScope failed with error code 4 2024-02-19T10:24:37.2008629Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Software konnte nicht heruntergeladen werden'. 2024-02-19T10:24:37.2008629Z ERROR : Installation failed. 2024-02-19T10:24:37.2008629Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/3e74c544-92ca-6492-8bff-ff527779ffe7 2024-02-19T10:24:37.2038052Z INFO : Did not discover an URL for a PAC file 2024-02-19T10:24:37.2038052Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2024-02-19T10:24:37.2048021Z INFO : Set security protocol: 00000800
Added tags
[edited by: Gladys at 12:15 PM (GMT -8) on 6 Mar 2024]
