I've exactly the same issue than in this post:
I've tried deleting the registry entry from this thread, however to no avail as well.Even deleted the folder that is mentioned. Also tried stoping the process.
Still getting the error when I try uninstalling.
I've successfully uninstalled the other Sophos services. Auto Updater seems to be the last one.
Any other methods for uninstalling? What should I do?
Hi Peter,
Thanks for reaching out to us.
I'd suggest using the Sophos Zap tool to perform a full cleanup/removal of Sophos from the affected device. You can find more information on how to run the cleanup tool in the following article.
- Sophos Zap
For the AutoUpdate issue you're experiencing, you can try checking the following registry locations.
Look for "isUpdating=1" in the path below and delete the entry.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus
You may also find this at:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags
Hi Peter,
Thanks for reaching out to us.
I'd suggest using the Sophos Zap tool to perform a full cleanup/removal of Sophos from the affected device. You can find more information on how to run the cleanup tool in the following article.
- Sophos Zap
For the AutoUpdate issue you're experiencing, you can try checking the following registry locations.
Look for "isUpdating=1" in the path below and delete the entry.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus
You may also find this at:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\AutoUpdate\UpdateStatus\VolatileFlags
